Triage Administrator

4 months ago

Market Drayton, United Kingdom Shropshire Community Health NHS Trust Full time

An exciting opportunity has arisen for a Triage Administrator to join the North East IDT team in the provision of Immediate and Planned Care to patients in the community. The multidisciplinary teams provide nursing and therapy services offering an alternative to hospital admission, supporting timely discharge and enabling people to realise their potential and functional independence. Your role will include dealing with referrals to the nursing team, general administration work & supporting the Team Leaders.

You will need to have administrative experience in the office setting, NVQ 3 or equivalent in Administration and IT skills to ECDL standards. We are committed to clinical support, CPD & training.

There is a need for excellent communication skills and a dedication to team working; you will need to work flexibly within a busy, demanding environment with the ability to develop new skills and working patterns.

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Triage and call handler -The post holder will provide Triage for the community nursing team, handling all communications for the team and escalating to a registered clinician where appropriate.

Monitoring and management of the team demand and capacity under the supervision of the team leader

Complete stock check and re-order stock on appropriate systems

Ordering equipment and undertaking actions instructed by the community nursing team (housekeeper role)

Monitoring and managing service quality and performance reports

Writing duty rotas within a standard operating procedure for approval by the team leader

Prepare and write letters for the Team Leader

Monitoring and managing the teams training and appraisal compliance within the Electronic Staff Record system

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