Application Support Engineer
3 weeks ago
**DC488 - Application Support Engineer**
**Location - St Asaph, Denbighshire**
**Salary - £20,000 to £25,000 DOE**
**Overview**:
**Duties and Responsibilities**:
- Use Jira to log and progress support tickets.
- Investigate and resolve 1st and 2nd line support issues.
- Ensure that support incidents are handled within SLA.
- Escalate issues to the Support Supervisor as necessary.
- Participate in the out of hours on call rota.
- Provide assistance and advice to other members of the support team.
- Maintain and update existing support documentation and create new documentation as required.
**Skills and Experience**:
Essential:
- Previous support desk experience.
- Good customer facing skills.
- Ability to work independently.
- Excellent analytical and problem-solving skills.
Desirable:
- Experience of writing SQL queries for Oracle/MSSQL databases.
- Knowledge of Linux OS and basic commands.
- Knowledge of scripting languages such as JavaScript, Python, Bash.
- Knowledge of Sharepoint.
- Project Management.
**In return our client offers**:
- A salary of £20,000 to £25,000 DOE.
- Other benefits TBD.
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