Every Voice Guardian
6 months ago
To take an Ask, Listen Do approach. Identify how best to engage and then develop processes to increase the opportunities to hear the Patient and Carer voice in the Trust and challenging existing ways of working. Think differently and test new approaches, ensuring that impact is measured and shared within the Trust and NHS England. Ensure there is information available to help patients and carers be aware of the role and how to contact them.
Work closely and in collaboration with the Every Voice Group develop a vision and long-term approach and culture in the organisation where it is safe for patients to speak up and to be responsible for the implementation and delivery of the approach in line with the wider Trust Strategy to deliver outstanding quality. With Every Voice Group create both online and in-print resources, considering appropriate and meaningful ways of communicating information. Promote work via social media channels. Produce the Quarterly report for NHSE.
Maintain and record accurate documentation and correspondence in line with professional guidance in the appropriate legal records and formats. Escalate any patient or staff safety concerns to the relevant team manager/service manager/matron for resolution. Monitor and evaluate the effectiveness of the Patient Voice Guardian process with Every Voice Group. Make improvements to the process To test the process with one Crisis team to understand what it would look like if the service was extended to cover these services.
To keep up to date with national developments to ensure best practice and continuing evidence-based interventions are being delivered. Develop networks to share learning and best practice. To ensure safeguarding and risk management protocols are followed. Maintains patient confidentiality and works within the confines of GDPR Budget responsibility of the allocation of funds To demonstrate self-direction and originality in solving problems and act autonomously in shaping the service.
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Customer Assistant
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Customer Assistant
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Customer Assistant
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Customer Assistant
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Customer Assistant
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Customer Service Assistant
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Service Advisor
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Vehicle Progressor
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Weekend Receptionist
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Sales Customer Advisor
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Customer Experience Specialist
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Tps Administrator
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Receptionist
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Finance Administrator
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Receptionist
6 months ago
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Contract Administrator
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Contract Administrator
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Multi Skilled Operative
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Customer Experience Executive
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