Training Coordinator

7 months ago

Chandlers Ford, United Kingdom EMCOR UK Full time

**Duties/Responsibilities**:
**Location: Aldermaston, Berkshire**

**Salary: Up to £34,000 DOE**

**Hours of Work: 0745-1630 (1615 on Friday) **OR** 0800-1715 (1700 on Friday)**

**This role will be responsible for**:

- Supporting the planning and coordination of site related training activities.
- Arranging venues and schedule training sessions both on and off site, liaising with training providers where required.
- Administering and collate customer satisfaction questionnaires, following up as appropriate.
- To (where applicable) ensure that catering is arranged for delegates.
- Liaise with central EMCOR UK and customer L&D teams to coordinate courses that are offered and to manage communication of upcoming training programmes being run.
- Ensure applicable KPI’s relating to training are met, through sharing of MI with operational teams and accurate record management.
- Provide Training Helpdesk support for EMCOR UK and customer personnel as required.
- Responsible for the upkeep and administration of training record documentation and training matrices to ensure accurate reporting of quality and compliance data.
- Work with the Training Manager and Assurance team to maintain up to date training standards, co-ordinating update of materials as a result of regular compliance reviews.
- Assist the development, upkeep and communication of plans, project lists and any other training report or document required to support EMCOR UK and our customer.
- Support the Training Manager in managing the contract training budget.
- Assist and provide administrative support to training team personnel to ensure that they are able to efficiently carry out their duties.
- Provide training support to safety representatives or compliance specialists and operations personnel, when required, to ensure that procedures, instructions and records or forms are provided or easily accessed.
- Work with internal and customer stakeholders to ensure any change to process or systems does not adversely impact compliance to applicable regulations and procedures.
- Promote improvement in existing work practices through ownership and commitment.
- Work closely with other members of the account management team to deliver on collective business plans.
- Maintain contact with the Assurance and Compliance teams through good communication and documentation.
- Compile statistics for training reports as required.
- Creation of Excel, Microsoft Word document reports, forms or templates and PowerPoint presentations.

**Person Specification**:

- Previous experience of similar roles.
- A patient, resilient and "customer first" manner, being able to adapt and prioritise to provide successful outcomes.
- Excellent communication skills - both verbal and written.
- Build and maintain positive working relationships with all levels of the organisation.
- Take a thorough and organised approach with high attention to detail and accuracy.
- Drive for continuous improvement.
- Enthusiastic and conscientious; with a team player attitude.
- Use own initiative and take responsibility appropriate to the role of Training Coordinator.
- Good level of IT literacy with knowledge of Microsoft Office and the ability to learn bespoke computer systems.
- Flexible attitude, with willingness to travel where required (to other sites or training venues).

**Benefits**:

- 25 days holiday as standard + Bank holidays + 26 extra days leave through 9 day working fortnight (below)
- 9 day working fortnight - Week 1, Mon to Fri / Week 2, Mon to Thurs
- Holiday Buy Scheme - up to 5 days
- Company Pension - Auto enrol.
- Company sick pay
- Industry leading Maternity & Paternity Policies Real Living Wage Employer
- Refer a Friend scheme
- Professional training - suited to your role
- Extensive Learning & Development opportunities - including opportunities for progression.
- Discount Shopping, Gym, Days Out
- Bike To Work Scheme
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
- Occupational Health - Making a positive change to Health & wellbeing at work.
- Various Rewards & Recognition Awards
- Stable employer with long-term prospects on the contract

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