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Stakeholder Lead

2 months ago

Bellshill, United Kingdom M Group Services Full time

About The Role**Morrison Energy Services **is currently looking to recruit a **Stakeholder Lead **to work on our **SP Energy Networks **contract in **Bellshill, Scotland.**

As the **Stakeholder Lead** you will be part of our Service Delivery Team who are responsible for ensuring Morrison Energy Services are identifying, aligning and supporting our client and their customers supporting delivery of the contract Strategy and key objectives**.**

This contract is responsible for the delivery of the Scottish Power Framework Contract throughout Ayrshire, Central & Fife, Dumfries, Edinburgh, Borders, Lanarkshire, and Dumfries. Our objective is to manage and deliver a safe and quality service to SP Energy Network and to develop a relationship which enables sustained growth within this key client.

We are looking for a highly motivated **Stakeholder Lead **with a professional approach who can devise solutions to complex problems and challenges. Excellent customer service skills, along with strong communication and negotiating skills.

**Duties & responsibilities for the **Stakeholder Lead role**:

- Developing and maintaining our Stakeholder Management Plan
- Ensuring our stakeholder plan is implemented effectively and that key stakeholder needs are understood
- Respond appropriately to client customer complaints including high profile complaints
- Respond appropriately to MES customer enquiries and complaints
- Investigate and liaise with our claims support team where customer and 3rd party claims have been received
- Working closely with the planning teams, front line managers, and traffic management providers to create customer notifications for planned works
- Deliver face to face liaison with customers where and when required
- Compiling monthly and quarterly reports for customer complaints and enquires
- Confidently create and carry out employee briefings communicating the importance of customer communication with our teams
- Attending daily and weekly client meetings

**Skills and Knowledge Requirements**:

- Experience in a customer service, stakeholder liaison or similar role
- Excellent communication skills
- Proven report writing skills
- Proactive and able to work on own initiative
- Effective verbal and written communication skills including numerical skills and have the flexibility to work efficiently, both as part of a team, and individually
- Highly Developed personal organisation skills encompassing a high degree of accuracy and good attention to detail
- Drive, enthusiasm, and ability to work under pressure to tight deadlines Training will be given however experience working within Utilities, Civil Engineering or Construction would be advantageous**What’s in it for you?**
- 25 days' annual leave plus 8 days' bank holiday
- Pension scheme
- Life Assurance
- Private health care
- About The CompanyM Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.

**_ At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued._**
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