Donation Centre Assistant

1 month ago

Derby, United Kingdom Life 2009 Full time

**Title**: Donation Centre General Assistant

**Accountable to**: Donation Centre Shop Manager

**Responsible for**:Volunteers

**Location**: Breaston

**Contract Type**: Permanent

**Working Hours**: Full Time - 35hrs per week

**Benefits**:25 days holiday plus bank holidays (pro rata), Pension scheme, Flexible working arrangements

**Main purposes of the job**:

- To receive donations from donators providing excellent customer service.
- To encourage donators to sign up for Gift Aid and ensure correct processing and storage of Gift Aid donations.
- To help ensure that the volunteers are properly supported, according to the guidance of the Shop Manager.
- To ensure poor quality rag stock is separated from saleable items and bagged in accordance with procedures in place.
- To ensure stock is identified, packed and stored for shop floor and supply to Life shops.
- To ensure Ebay items are identified and stored in correct location
- Promoting a positive image if Life’s work through the shops.
- To work closely with the Shop Manager to ensure a cohesive approach to income generation via stock availability for the charity

**Key achievement areas**:
**Sales and Profit**:
1) Achieve agreed area sales budgets and maximise profits through effective supply of stock to Life shops

2) Maintain a standard of excellence at all times with regard to customer service and supporter care

3) Ensure all directives from the National Office are implemented within the donation centre

**Stock Management**

1) Generate quality donated goods through shop driven initiatives to maximise income.

2) Ensure Life stock selection guidelines on quality and fashion are available for the shops daily stock needs.

3) Achieve all the agreed area key performance indicators including Gift Aid, online sales,
Stock processing targets and Average selling prices on departments.

4) Ensure the shop complies with Life pricing policy

5) Ensure that efficient and organised stock room systems are maintained within each shop to maximise processing levels and income.

**Shop Standards**

1) High standard of merchandising and visual display, ensuring sales to space allocation is monitored in the shop.

2) National basic housekeeping standard, adhering to Life’s Health and Safety policy.

**People Management**

1) Recruit, develop and train volunteers to work in the shop in various positions.

2) Maintain regular communication with volunteers to inform, motivate and drive performance.

3) Support the Shop Manager/Assistant Shop Manager in ensuring that shop is kept adequately staffed at all times in order to maintain levels of service.

4) Ensure volunteers are valued and rewarded for their contribution to Life.

**Administration, Security and Health and Safety**

1) To comply with all Life financial and administration procedures as detailed in the shop manual

2) Achieve compliance on both the financial and health and safety audits

3) Action all area administration required by the business within timescales

4) Oversee the implementation of health and safety policies in liaison with the Director of

Central Services

**Premise and Security**

1) To be responsible for the security of the donation Centre ensuring all points of entry locked at the end of the day.

**Safeguarding Children & Adults at Risk of Harm**:

- Safeguarding is everyone’s responsibility and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk.
- Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirements of all employees as is participation in related mandatory/statutory training.
- All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency.
- Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk.

**Personal responsibilities**:

- The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements.
- A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities

**Corporate behaviours**:
**All staff are expected to**:

- Work towards the charity’s aims and objectives, and uphold it’s vision and mission
- Demonstrate respect for others and value diversity
- Act responsibly regarding the health and safety of themselves and others
- Focus on the client and customer, both internal

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