Product Support Specialist

1 month ago

Glasgow, United Kingdom Stryker Corporation Full time

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

**Know someone at Stryker?**:
Product Support Specialist - Manual & Robotic - West Scotland

Position Summary:
To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and

optimizing customer service, growing existing accounts through technical expertise.

The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with

guidance and assistance during Mako surgical procedures.

Essential Duties & Responsibilities:

- Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,

represents the company in the best possible light.
- Customer Service: Acts with integrity and reactively delivers on commitments within the required

timescales.
- Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and

monthly planning decided in partnership with mentor and RSM.
- Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open

questioning techniques to ascertain customer's needs and has good working knowledge of key brands to

open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and

protect the business.
- Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process

and asks appropriate questions to identify the stakeholders.
- Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more

experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can

normally be overcome without serious effect on revenue or budget.
- Achieve sales results in line with the annual sales target and KPI metrics
- Planning, prioritizing, and executing of required activities and customer support.
- Segmentation of the sales area and define a focus on the expansion of existing customers, as well as

support for growing customers together with the Sales Team
- Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration

with the Sales Team and other departments.
- Development of short and medium-term strategies in collaboration with the customer to

secure/strengthen the Stryker position.
- Good communication and negotiation on an equal footing with customers, using reasonable and

appropriate methods to ensure a profitable and sustainable relationship
- Market observations to strengthen own position and constant analysis of responsible area
- Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
- Participate in in-house meetings to discuss organizational, development,

and business issues and enhance

relevant knowledge and skills
- Administration of IT based customer database/CRM-Tool

Clinical/Technical Expertise
- Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
- Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
- Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
- Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
- Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
- Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
- Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
- Develop ability to competently cover complex primary and revision hip and knee procedures.

Key Talents / Skill Requirements
- Excellent communication skills with proficiency in spoken and written English. - Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
- Confidence and persistence.
- Patience and self-motivation.
- Analytical and planning skills.
- Flexible approach to work to adapt to changes.
- Strong teamwork and networking skills.
- Commercial and business awareness.
- Valid driving license.
- Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
- Sales Skills - challenge the customer - Assertiveness
- Service and solution oriented
- OR experience
- Willingness to travel
- Positive attitude, a "can do" solution orientated approach to suc

  • Product Support Specialist

    2 weeks ago

    Glasgow, United Kingdom Kura Full time

    Job Title: Product Support SpecialistLocation: Glasgow, UKSalary: Up to £30,000 DOEWho we areInisoft are seeking an experienced professional to join the team as aProduct Support Specialist.Inisoft is a market-leading provider of software solutions for contact centres, with clients throughout Europe, the Middle East and North America.Software is all about...

  • Support & Product Specialist

    5 days ago

    Glasgow, United Kingdom Kura Full time €30,000

    Job Title: Product Support Specialist Inisoft are seeking an experienced professional to join the team as a Product Support Specialist. Inisoft is a market-leading provider of software solutions for contact centres, with clients throughout Europe, the Middle East and North America. Software is all about solving problems, and the right software can change...

  • Product Support Specialist

    5 days ago

    Glasgow, United Kingdom Kura Full time €30,000

    Salary: Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Job Title: Product Support Specialist Location: Glasgow, UK Salary: Up to £30,000 DOE Who we are: Inisoft are seeking an experienced professional to join the team as a Product Support Specialist. Inisoft is a...

  • Product Support Specialist

    1 week ago

    Glasgow, United Kingdom Kura Full time €30,000

    Job Title: Product Support Specialist Submit your CV and any additional required information after you have read this description by clicking on the application button. Location: Glasgow, UK Salary: Up to £30,000 DOE Who we are Inisoft are seeking an experienced professional to join the team as aProduct Support Specialist. Inisoft is a market-leading...

  • Product Support Specialist

    2 weeks ago

    Glasgow, Scotland, United Kingdom Kura Full time

    Job Title: Product Support SpecialistSubmit your CV and any additional required information after you have read this description by clicking on the application button.Location: Glasgow, UKSalary: Up to £30,000 DOEWho we areInisoft are seeking an experienced professional to join the team as aProduct Support Specialist.Inisoft is a market-leading provider of...

  • Product Specialist

    2 weeks ago

    Glasgow, United Kingdom On Target Recruitment Ltd Full time

    The Company:??  Est over 50 years ago.??  Global footprint with millions of products.??  Fantastic career opportunities. ??  ??  The Role of the Product Specialist:??  ?As the new Territory Sales Manager you will be responsible for selling the portfolio of critical care devices and equipment into the NHS and Private hospitals.?  You will be...

  • Product Specialist

    1 week ago

    Glasgow, United Kingdom On Target Recruitment Ltd Full time

    The Company:??  Est over 50 years ago.??  Global footprint with millions of products.??  Fantastic career opportunities. ??  ??  The Role of the Product Specialist:??  ?As the new Territory Sales Manager you will be responsible for selling the portfolio of critical care devices and equipment into the NHS and Private hospitals.?  You will be...

  • Product Specialist

    2 weeks ago

    Glasgow, United Kingdom On Target Recruitment Ltd Full time

    The Company:?? Est over 50 years ago.?? Global footprint with millions of products.?? Fantastic career opportunities. ??  ?? The Role of the Product Specialist:?? ?As the new Territory Sales Manager you will be responsible for selling the portfolio of critical care devices and equipment into the NHS and Private hospitals.? You will be responsible for...

  • Product Specialist

    6 days ago

    Glasgow, United Kingdom On Target Recruitment Ltd Full time

    The Company:?? Est over 50 years ago.?? Global footprint with millions of products.?? Fantastic career opportunities. ??  ?? The Role of the Product Specialist:?? ?As the new Territory Sales Manager you will be responsible for selling the portfolio of critical care devices and equipment into the NHS and Private hospitals.? You will be responsible for...

  • Product Specialist

    2 weeks ago

    Glasgow, United Kingdom Flat Fee Recruiter Full time

    **Product Specialist**: **Salary**: Salary dependent on experience **Town**: Glasgow **Closing date**: 04/06/2023 CliniMed is hiring a Product Specialist to manage and promote their product portfolio in Scotland. If you have experience in medical sales, don’t hesitate to apply. **Product Specialist** **Scotland** **Monday to Friday 9.00am to 5.00pm...

  • Product Specialist

    2 weeks ago

    Glasgow, United Kingdom On Target Recruitment Full time

    ??????**The Company**: - Established over 50 years ago. - Global footprint with millions of products. - Fantastic career opportunities. **The Role of the Product Specialist**: - You will be responsible for selling the portfolio of their Haemodynamic management range. - This product portfolio includes: central venous lines CVCs, arterial lines, catheters...

  • Product Support Specialist

    1 day ago

    Glasgow, United Kingdom Stryker Corporation Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: Product Support Specialist - Manual &...

  • Geospatial Product Specialist

    2 weeks ago

    Glasgow, United Kingdom IDOX plc Full time

    **Geospatial Product Specialist** **Idox Software** **Home or Office Based (Glasgow or Theale)** **About the role** We are looking to recruit a talented and motivated Geospatial Product Specialist to join our Product Support Team. As a Geospatial Product Specialist you will play an important role in providing excellent customer support services for our...

  • Geospatial Product Specialist

    7 days ago

    Glasgow, United Kingdom IDOX plc Full time

    **Geospatial Product Specialist** **Idox Software** **Home or Office Based (Glasgow or Woking)** **About the role** We are looking to recruit a talented and motivated Geospatial Product Specialist to join our Product Support Team. As a Geospatial Product Specialist you will play an important role in providing excellent customer support services for our...

  • Product Specialist

    2 weeks ago

    Glasgow, United Kingdom On Target Recruitment Ltd Full time €30,000 - €45,000

    The Company:?? Est over 50 years ago.?? Global footprint with millions of products.?? Fantastic career opportunities. ?? ?? The Role of the Product Specialist:?? ?As the new Territory Sales Manager you will be responsible for selling the portfolio of critical care devices and equipment into the NHS and Private hospitals.? You will be responsible for...

  • Product Specialist

    1 week ago

    Glasgow, United Kingdom On Target Recruitment Ltd Full time €30,000 - €45,000

    The Company:?? Est over 50 years ago.?? Global footprint with millions of products.?? Fantastic career opportunities. ?? ?? The Role of the Product Specialist:?? ?As the new Territory Sales Manager you will be responsible for selling the portfolio of critical care devices and equipment into the NHS and Private hospitals.? You will be responsible for...

  • Product Specialist

    7 days ago

    Glasgow, United Kingdom On Target Recruitment Ltd Full time €30,000 - €45,000

    The Company:?? Est over 50 years ago.?? Global footprint with millions of products.?? Fantastic career opportunities. ?? ?? The Role of the Product Specialist:?? ?As the new Territory Sales Manager you will be responsible for selling the portfolio of critical care devices and equipment into the NHS and Private hospitals.? You will be responsible for...

  • Product Specialist

    2 weeks ago

    Glasgow, United Kingdom On Target Recruitment Ltd Full time €30,000 - €45,000

    The Company:?? Est over 50 years ago.?? Global footprint with millions of products.?? Fantastic career opportunities. ?? ?? The Role of the Product Specialist:?? ?As the new Territory Sales Manager you will be responsible for selling the portfolio of critical care devices and equipment into the NHS and Private hospitals.? You will be responsible for...

  • Customer Support Specialist

    2 days ago

    Glasgow, United Kingdom Global1stline Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...

  • Product Analysis Specialist

    3 weeks ago

    Glasgow, United Kingdom Office Angels Full time

    Job Title - Product Analysis Specialist Location - Glasgow Hybrid Working Hours of work - 9.00-17.30 (Mon - Fri) Salary - £24k We have a fantastic opportunity for a Product Analysis Specialist to join our rapidly growing client specialising in B2B sales. They are seeking a dynamic individual who can bring their advanced Excel skills and data management...