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IT Service Desk Analyst
4 months ago
Are you a tenacious IT Service Desk Analyst with 1-2 years experience (minimum) looking for an exciting new opportunity?
Fancy joining the UK’s leading provider in their sector and a private equity backed business who are passionate about innovation in everything they do?
iSupply Recruitment are looking for an IT Service Desk Analyst to deliver the highest standards of customer service to users and contribute to the achievement of Service Level Agreements whilst dealing with a broad range 1st/2nd line queries.
From a technology perspective they are a cloud first and work in a hybrid mode, so mostly on Microsoft teams calling. So good internet connection is required if **working from home and**
**attendance (1-2 days per week) in either Welwyn Garden City or Milton Keynes will be required.**
**What we are looking for**:
- A fast starter with a genuine enthusiasm towards supporting our users.
- The Service Desk team are viewed as key members of the support of company systems
- The team is also at the forefront supporting the technology transformations in M365, Intune, auto pilot, team telephony and new security upgrades.
- A solid technical IT support background.
**What you will be doing**:
- diagnosis, and appropriate knowledge articles to provide the necessary advice and
- guidance to provide solutions.
- Taking calls, logging tickets on the service desk, resolving requests, or escalating for
- further investigation if required.
- business, Adobe Pro DC, Sophos, mobile device support.
- Client device configuration and image deployment
- Assisting in office moves.
- Making sure knowledge articles are kept up to date and new ones created as
- needed.
**Role requirements**:
- Skilled in talking to end users and working with them to solve their issues
- 1-2 years continuous experience in a similar role
- A good knowledge of Microsoft Office products, Windows 10 & 11, Microsoft 365
- Apps for business including Teams, user account management in Active Directory
- and Microsoft 365 user administration.
- The willingness to learn how to support inhouse bespoke IT systems.
- Excellent communication skills with the ability to communicate clearly and
- effectively interact with others at all levels via face to face, on the telephone, and
- written means.
- Able collect information from end users and pass to 3rd line support if required
- Logical approach to problem solving, with a drive to find a solution without
- sacrificing on quality.
- Positive attitude and confidence in own technical skills.
- Ability to work independently, take action where appropriate and anticipate
- opportunities.
- Proactive approach to contributing to service improvement initiatives.
- Dealing effectively with call escalations, in an efficient and professional manner.
- Excellent time management skills, ability to work under own initiative and prioritise
- workload.
- A full driving licence and willingness to travel.
