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Customer Service Analyst
3 months ago
Proclinical is seeking a dedicated IT Help Desk Analyst to join our team. This role focuses on providing proactive, customer-centric, onsite support to our diverse user base. The ideal candidate will be adept at problem-solving, possess excellent people skills, and be committed to ensuring swift resolutions to IT queries or problems. This role does not require prior experience with our enterprise solutions, as relevant training will be provided. However, familiarity with platforms such as Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink would be beneficial.
Please note that to be considered for this role you must have the right to work in this location.
Responsibilities:
Provide proactive, customer-focused, face-to-face onsite support to end users.Use ITSM systems to log and track end user incidents, working within SLAs.Identify recurring issues and challenges, raising these with the relevant teams for further investigation.Build strong relationships within the team and with end users.Learn and acquire new technical skills to build strong knowledge of the products and services we provide.
Key Skills and Requirements:
Excellent problem-solving and people skills.Experience in a customer service environment.Familiarity with ITSM systems.Eagerness to learn and a curious mindset.Experience with iOS devices, Windows hardware, and meeting room technology is beneficial.Experience of building and configuring computers for new starters and upgrading existing users' laptops is beneficial.
If you are having difficulty in applying or if you have any questions, please contact Elise Stewart at e.stewart@proclinical.com
Apply Now:
If you are interested in learning more or applying to this exciting opportunity, please complete the form below and attach a copy of your CV. Alternatively, for further details or to talk directly to a life sciences recruitment specialist, please request a call back at the top of this page.
Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.
