Care Assessor/ Reviewer

4 weeks ago


WestonsuperMare, United Kingdom Right at Home North Somerset Full time

Right at Home North Somerset provide _premium quality_ homecare to adults with Physical and Learning Disabilities and the Elderly. We have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK.

A new and exciting opportunity has become available to join our fantastic team as our Client Liaison Officer.

In this role you will be responsible for meeting new clients, conducting assessments and reviews, assisting clients to access support from other services, acting as a point of contact between clients, office team and care team.

You will be utilising our computer system to update and maintain client records.

You will need a good eye for detail and be vigilant with compliance as you will need to ensure client files onboarding and existing are fully compliant with our internal and external regulators.

**Main Duties and Responsibilities;**
- Liaising with the Planning Team with regards Client requirements.
- Visiting client homes to meet with the client, families and other representatives; to ensure care plans are accurate and up to date.
- Making referrals to services such as district nurses, GPs, pharmacies, Occupational Therapists on behalf of your clients.
- Auditing Client Files to ensure that all records are complete, and all required paperwork is up to date.
- Answering office telephones and responding / assisting with general enquiries from staff and clients
- Helping to cover care calls, possibly at short notice, when required due to staffing levels or absence
- Holding the oncall phone for the equivalent of one weekday per week, or 3 weekend days every 5 weeks.
- We take great pride in developing our team. If successful, you will have access to an outstanding support network to allow you to grow and reach your full potential.

**Qualifications and Experience**
- Experience and knowledge of using Microsoft Excel, and Microsoft Word

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,500.00 per year

**Benefits**:

- Casual dress
- Company car
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Weston-super-Mare, Somerset: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Client Liaison Officer


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