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Technical Trainer

4 months ago

Glasgow, United Kingdom Coffee Service Group Full time

**About us**:
AtMatthew Algie, youll work with some of the most talented individuals in thecoffee industry. Youll work for an organisation that leads the way in the nameof sustainability, gives back to the community and invests in its people.Ethics, passion, integrity and collaboration are at the core of everything wedo, from new product innovation for our customers, to projects with our coffeefarmers. We believe our continued success is due to great people. Do you wantto join our team of top talent in an exciting and industry-leadingorganisation? Read on

**Position**:Technical Trainer

**Location**:Glasgow/South/Field Based

**Job Type**:Full time, Permanent. Monday toFriday(occasional weekend cover at OT rates).

**Salary**: Basesalary £33k £40k DOE + Company vehicle

**Benefits**:28 daysannual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medicalcash-back scheme membership, employee assistance programme, staff discounts andmore

**Purposeof Role**:
Weare looking for an enthusiastic Technical Trainer to complement our existingtraining team and help deliver best in class support to new and existing FieldService Engineers within the Technical Services Department.

Yourrole will be extremely important as you will be responsible for developingtraining and enhancing competencies of our current and future employees withinthe Coffee Services Group.

Youwill be planning, implementing, and delivering training programmes in aninteresting and informative way with the end product a higher skilled andconfident workforce.

**KeyResponsibilities**
- Deliver concise anddetailed training plans and assessments on our portfolio of machines andutilities across the 3 groups of businesses.(Matthew Algie, Tchibo, Capitol Foods).
- Support and liaise withdepartmental service managers on training needs.
- Willingness to travelthroughout the UK/Ireland to deliver the business training plan.
- Generate TrainingRecords /Training feedback Documentation.
- Ensure all appropriatetraining records and feedback are collated, stored and up to date on ourinternal systems.
- Deliver hands ontechnical training covering machine mechanics, hydraulics, and safety.
- Navigate trainees aroundinternal systems, eg, SharePoint and call logging system.
- Field based support fornew employees.
- Keeping field-basedmanuals and parts manuals up to date.
- Train field engineerson soft skills to help and assist with customer situations and complaints.

**Experience**:

- 5-10 years coffeemachine experience with multiple systems and manufacturers
- Experienced in MSOffice packages.
- Ability to workindependently and as part of a team.
- A strong work ethic.
- Excellent interpersonaland communication skills.
- Knowledge of varioustraining and teaching methods.
- Ability to learn andadapt to new technology.

**Application**

**EqualOpportunities**:
We are committed to promotingequality of opportunity for all staff and job applicants. We aim to create aworking environment in which all individuals are able to make best use of theirskills, free from discrimination or harassment, and in which all decisions arebased on merit.