Concierge

2 weeks ago

Forest Hill, United Kingdom GLL Full time

**Customer Service Advisor (Concierge)**

**Based: Forest Hill Pools**

**SALARY: Up to £25,232 per annum 40/hrs/wk**

Shifts incl. evenings and weekends

GLL is looking for a Customer Service Advisor at Forest Hill Pools. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.

As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Customer Service Advisors respond to enquiries converting them into memberships. Customer Service Advisors are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.

**What you need**:

- A can-do attitude
- A real focus on customer service.
- Passion and personality
- Knowledge of health and safety
- Be a great team player
- Good IT, literacy, numerical and communication skills
- Some experience of administration
- Cash handling

**What you’ll do**:

- Being the first point of call for customers
- Answer incoming calls to the centre
- Deal with transactions including setting up direct debits and cash handling
- Dealing with membership enquiries including selling memberships to customers
- Deliver first-class customer service
- Answer customer queries
- Setting up equipment
- Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

**In return, you will get**:

- A full time permanent position
- Industry leading rates of pay
- Discounted membership at our leisure centres
- Discounts across thousands of retailers (GLL Extras)
- A fantastic pension scheme
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products.
- Ride to work scheme
- Free eye tests and discounted glasses
- The opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

**About GLL**:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.
- We are an inclusive employer. We seek and welcome diversity in our teams._

  • Day Concierge

    3 weeks ago

    Tower Hill, United Kingdom Jackson Sims Recruitment Ltd Full time

    Our client is currently looking for a Day Concierge to join the team at a luxury residential building in Central London. Shift pattern is 4 on, 4 off, 7am-7pm. **Position**:Day Concierge **Location**:Central London **Salary**:£25-26,000 per annum **Shift Pattern**: 4 on, 4 off, 7am to 7pm **Key Responsibilities**: - You will be responsible for the day...

  • Weekend Day Concierge

    2 weeks ago

    Streatham Hill, United Kingdom Trinity Estates Full time

    **Ref** 19891 **Location** Streatham Hill - Concierge Office, Gaumont Place, London Square, SW2 4SB **Working pattern** Other **Salary** 13900-15000 **Closing date** 30/05/2024 **Description** Weekend Day Concierge position at Trinity Estates Streatham Hill Location - Streatham Hill Working Hours - Saturday and Sunday 0700-1900 Salary -...

  • Technical Support

    4 weeks ago

    Burgess Hill, United Kingdom IntraEdge Full time

    Job Description Technical Support - Entry Level Location: Brighton, UK Years of Experience: 0 - 2 years Details Technology Digital Workplace is seeking a new member of the Technology Concierge team for Frankfurt, Germany who will support our deployment of world class experiences for colleagues & engineering teams globally. You will have access to...

  • Technical Support

    4 weeks ago

    Burgess Hill, United Kingdom IntraEdge Full time

    Job Description Technical Support - Entry Level Location: Brighton, UK Years of Experience: 0 - 2 years Details Technology Digital Workplace is seeking a new member of the Technology Concierge team for Frankfurt, Germany who will support our deployment of world class experiences for colleagues & engineering teams globally. You will have access to...

  • Tech Concierge

    1 month ago

    Burgess Hill, United Kingdom IntraEdge Full time

    Job Description Position: Tech Concierge - Technical Support - Entry Level Location: Burgess Hill, UK Years of Experience: 0 - 2 years Details *This is an onsite role.Who you are:Good Communication Skills both Verbal and Written - English Good at working under pressure. Good at learning quickly, new procedures and systems. Accountable and...

  • Tech Concierge

    4 weeks ago

    Burgess Hill, United Kingdom IntraEdge Full time

    Job Description Position: Tech Concierge - Technical Support - Entry Level Location: Burgess Hill, UK Years of Experience: 0 - 2 years Details *This is an onsite role.Who you are:Good Communication Skills both Verbal and Written - English Good at working under pressure. Good at learning quickly, new procedures and systems. Accountable and...

  • Property Assistant

    3 weeks ago

    Burgess Hill, United Kingdom Robus Business Concierge Full time

    Key responsibilities: - Dealing with calls and enquiries - Arranging and conducting viewings - Ensure compliance with AML and other relevant sector regulations - Property inspections - Liaising with contractors - Assisting with block management site visits and administration - Assisting with administration tasks as required - Flexibility to work Saturdays...

  • Office Administrative Assistant

    3 days ago

    Kings Hill, United Kingdom gittgo Full time

    An exciting fresh networking and concierge platform that will revolutionise its industry. **Job description** An innovative, exciting new company are looking for an administrator to join the Gittgo Team. We are looking for someone who is highly organised, detail-oriented, and possesses excellent communication skills. There is lots of opportunity for growth...

  • Office Administrator

    2 weeks ago

    Kings Hill, United Kingdom gittgo Full time

    An exciting fresh networking and concierge platform that will revolutionise its industry. **Job description** An innovative, exciting new company are looking for an administrator to join the Gittgo Team. We are looking for someone who is highly organised, detail-oriented, and possesses excellent communication skills. There is lots of opportunity for growth...

  • Building Manager

    2 weeks ago

    Brixton Hill, United Kingdom BBL Property Recruitment Full time

    Building Manager / Development Manager – SW London – c£55k We’re working exclusively with one of the larger Managing Agents who have an immediate, urgent need an experienced Building Manager as follows: * Working full time from site, Mon-Fri * Development comprises 6 residential blocks and 5 commercial/retail units * Site contains high tech...

  • Hall Porter

    1 month ago

    Forest Row, United Kingdom Elite Hotels Full time

    Hall Porter - Forest Row, East SussexWorking as part of the Guest Relations team, and reporting to the Head Concierge/Duty Manager you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining professionalism at all times. You will often be the main port of call for guests’ queries and on...

  • Hall Porter

    4 weeks ago

    Forest Row, United Kingdom Elite Hotels Full time

    Hall Porter - Forest Row, East SussexWorking as part of the Guest Relations team, and reporting to the Head Concierge/Duty Manager you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining professionalism at all times. You will often be the main port of call for guests’ queries and on...

  • Hall Porter

    1 month ago

    Forest Row, United Kingdom Elite Hotels Full time

    Hall Porter - Forest Row, East SussexWorking as part of the Guest Relations team, and reporting to the Head Concierge/Duty Manager you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining professionalism at all times. You will often be the main port of call for guests’ queries and on...

  • Hall Porter

    4 weeks ago

    Forest Row, United Kingdom Elite Hotels Full time

    Hall Porter - Forest Row, East SussexWorking as part of the Guest Relations team, and reporting to the Head Concierge/Duty Manager you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining professionalism at all times. You will often be the main port of call for guests’ queries and on...

  • Receptionist

    4 weeks ago

    Biggin Hill, United Kingdom Formula 1 Full time

    This role will be working at our Biggin Hill office and providing professional Receptionist and associated services to the business. Main **Responsibilities**: - Provide a professional Reception service ensuring courteous and warm welcoming of visitors and staff. - Offering and providing refreshments to invited guests and providing storage of personal...

  • Receptionist

    3 weeks ago

    Biggin Hill, United Kingdom Formula 1 Full time

    Every one of the people working behind the scenes of Formula 1 are vital to keep the wheels turning. The role of Receptionist is an important part of the Facilities Management team, providing professional front of house and associated services to the business. This role is a part time position working across Monday and Tuesday for a 9 month FTC. - Reporting...

  • Technology Concierge Manager

    3 weeks ago

    Burgess Hill, United Kingdom American Express Full time

    You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Technology Concierge Manager

    3 weeks ago

    Burgess Hill, United Kingdom AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Technology Concierge Manager

    3 weeks ago

    Burgess Hill, United Kingdom American Express Full time

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...

  • Front of House Reception Security Officer

    3 weeks ago

    Lawrence Hill, United Kingdom Bidvest Noonan Full time

    **Location: Lawrence Hill BS1 6BX** **Shifts: 0700-1900 Monday to Friday** A fantastic opportunity has arisen within Bidvest Noonan for Front of House Security Officers, who will work at our client’s premises in Bristol. You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service...