Business Support Officer

4 weeks ago

Bromley, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

NHS South-East London (SEL) Integrated Care Board (ICB) - Bromley has established an in-house All Age Continuing Care (AACC) service comprising of managers, clinical leads, nurses and support officers. The service has a duty to deliver the ICB’s statutory requirements and to manage the AACC budget.

SEL ICB has commissioned Midlands & Lancashire Commissioning Support Unit (MLCSU) to provide an AACC Partnership Delivery Service (PDS) which will work alongside the ICB in-house AACC team based in Bromley to deliver the totality of requirements for the service. The PDS will be a clinical-led service that will deliver critical CHC nurse-led assessments and reviews, in support of the completion of Multi-Disciplinary Team (MDT) Decision Support Tools (DSTs). The service will also provide additional AACC administrative support services.

The post holder will be required to work under their own initiative as well as working as part of the wider business and administration team; will demonstrate a willingness to help others and be a key member of the team with responsibility for specifically allocated tasks.

The post holder will be expected to follow set processes, prioritise their own workload and demonstrate initiative to fulfil the requirements of the post. They will be the initial point of contact in the office and must have competent ICT skills including minute taking, word processing, database inputting and multiple diary management skills.

The post holder must have a flexible and adaptable approach to their work to meet demanding deadlines and have the ability and resilience to regularly deal with a range of routine and non-routine administrative tasks as required to deliver an efficient and effective service.

The post holder will oversee the accurate and timely inputting and maintaining of data on systems, together with the associated correspondence, ensuring standard operating procedures are applied within the team.

The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference - for our customers, patients and communities.

Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.

In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.

Job responsibilities

**You will**:
Be responsible for delivering an effective and competent level of administration within the Bromley All Age Continuing Healthcare (AACC) team, promoting good customer service and effective working relationships

Manage the data inputted onto the patient information database, working in conjunction with administrative and clinical members of the AACC team

Be required to work under their own initiative as well as working as part of the wider business and administration team,demonstrate a willingness to help others and be a key member of the team with responsibility for specifically allocated tasks

Be expected to follow set processes, prioritise their own workload and demonstrate initiative in order to fulfil the requirements of the post

Excellent interpersonal skills and communication skills are essential plus an ability to deal with highly sensitive and confidential information.

Be the initial point of contact in the office and must have competent ICT skills including minute taking, word processing, database inputting and multiple diary management skills.

Previous experience of working in an administrative environment, using a wide range of administrative procedures, using computerised data systems and team supervision

Educated to Level 3 or equivalent relevant qualification or significant proven experience in a similar role

Able to work on own initiative, organising and prioritising own workload to set deadlines

Able to exchange information with tact and empathy and communicate complicated information to staff from other departments and external contacts

Working knowledge of Microsoft Office including Word, Excel, Powerpoint, Outlook and Teams

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