Bank Support, Time

3 months ago


Hove, United Kingdom Sussex Partnership NHS Foundation Trust Full time

As a band 4 STR worker you will take incoming referrals from GP's, carers, family members, friends, other professionals and the individuals themselves. During the call you have to establish what the mental health concern is and also whether there is any immediate risk to that person or risk to others. You will need to make plans with the individual which support them to remain safe. Sometimes these plans will need to include their family members too.

You can refer an individual on to other services within Brighton such as The Haven, Staying Well Service and A&E if there is a medical need for this. Where a face to face assessment is considered necessary then you will need to discuss this with the band 6 and they can organise an assessment time. You will also need to support family members and friends by advising them about how to support their loved one. There will be occasions where you will need to support the band 6 on shift to facilitate a two person visit; this might be because of risk to others or because the person is unknown to mental health services.

You will need to document accurate records of the calls and interactions you have had for each and every call which you take for the service. You will also need to complete a daily spreadsheet which accurately records every incoming call which you have taken. You will need to ensure lone working guidelines are followed correctly for your colleagues safety.


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