Customer Service Officer

1 month ago


Northallerton, United Kingdom North Yorkshire Police Full time

**Customer Service Officer job description.pdf**

***

**Salary: Scale 2/3** £20,490
**:

- £**22,677
** (also attracting additional allowances, including weekend working allowances)**

**Hours: Full time, Temporary - 12 month maternity leave cover due to end August 2024**

**1 immediate vacancy - Northallerton, Police HQ**

**Applications will be considered for current and future permanent opportunities and will be held on a holding list for 12 months.**

The main purpose of the Customer Service Officer role is to provide a high quality service to colleagues and members of the public. The main responsibilities of this role include:

- Taking incident reports from victims of crime
- Providing advice and support to members of the public on a variety of enquiries. First point of contact for all visitors to the police station
- Completing court-ordered registrations and managing bail appointments
- Handling surrendered firearms and weapons
- Processing seized vehicle releases

Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.

You’ll work for an organisation that cares about the well-being of its personnel, and actively supports people so they can perform to their best at work.

In addition, we offer a range of benefits including:

- Staff support networks and access to onsite Health and Wellbeing Services
- Training and Development
- Excellent government pension scheme
- 24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays)
- Access to discounts at major retailers
- Unison - recognised trade union

We value different perspectives, skills, and experiences, we care about the well-being of our staff, and actively support people so they can perform to their best.



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