Welcome & Service Assistant

6 days ago


Hebden Bridge, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Salary**:10.78 per hour

**Contract/duration**:Fixed term until January 2024

**Hours/working pattern**:Working both Saturday and Sunday - 9.30am till 4pm (half an hour break)

What it's like to work here:Reporting to our Welcome Assistant Manager, you’ll be part of our friendly and welcoming visitor experience team.

This role will be based at Hardcastle Crags a stunning woodland valley in the heart of Calderdale. Our facilities are mostly based at Gibson Mill our off-grid visitor hub and offices, nestled in the middle of the woodland. You'll be part of a thriving team dedicated to protecting and conserving this special place.

**Investing in you**

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

What you'll be doing:Based in the car park at the beginning of the visitor journey, you'll be on hand to answer queries and listen to what our visitors need so you can share the right information about walking routes and amenities. You will also be responsible for managing incoming cars, helping visitors get parked safely, especially during peak hours when the car parks can get very busy. Your role is to make sure our visitors have the best day they can, delivering a great all-round customer service experience.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
- Who we're looking forCustomer focused with an understanding of the importance of great service
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
- Have a positive attitude.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (12 hrs pw to 04/01/24)



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