Customer Service Consultant

1 week ago

Keswick, United Kingdom Skipton Building Society Full time

Hours:
In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch. This is a 12-month Fixed Term Contract.

**Salary**:
£22,464 Per Annum

Closing Date:
Tue, 13 Feb 2024

We are recruiting for a Customer Service Consultant within Keswick/ Penrith branches.

You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through.

Together, you can help us build a better Society

This is a multi-site role within Keswick and Penrith Branches. However, this position is mainly based within Keswick.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via the telephone and our contact centre. We can support all our customers calls from our branches via our telephony system. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Is In It For You?
- Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Generous employer pension contributions - up to 10% per annum dependent on employee selection
- Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.
- There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.

What Will You Be Doing?
- Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.
- Acting as the first point of contact for customers in branch and over the phone with enthusiasm and a desire to help our customers.
- Proactively contacting our customers over the phone to identify and discuss their needs.
- Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.
- Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.
- Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?
- Passion about delivering exceptional customer service
- Enjoy meeting new people and engaging in purposeful conversation
- Work well with others, with a ‘one-team’ mindset across multiple channels.
- Have excellent communication, engagement and listening skills
- React fast when the d

  • Customer Service Consultant

    4 weeks ago

    Keswick, United Kingdom Skipton Building Society Full time

    Hours: In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch. This is a 12-month Fixed Term Contract. Salary: £22,464 Per Annum Closing Date: Sun, 16 Jun 2024 We are recruiting for a Customer Service Consultant within Keswick/ Penrith branches. You have...

  • Customer Service Consultant

    3 weeks ago

    Keswick, United Kingdom Skipton Building Society Full time

    Hours: In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch. This is a 12-month Fixed Term Contract. Salary: £22,464 Per Annum Closing Date: Sun, 16 Jun 2024 We are recruiting for a Customer Service Consultant within Keswick/ Penrith branches. You have...

  • Customer Relationship Consultant

    4 weeks ago

    Keswick, United Kingdom Skipton Building Society Full time

    Hours: In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch. **Salary**: £24,658 Per Annum Closing Date: Mon, 17 Jul 2023 Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is...

  • Customer Service Assistant

    2 months ago

    Keswick, United Kingdom Travis Perkins Full time

    Joining our friendly and hardworking team as a **Customer Service Assistant**, you'll be on the front line dealing with our customers that come into our Branch. As part of the branch team, you will play a vital role in our continued success, providing a first class service. **FIXED TERM - 6 MONTH contract.** **Where will I be working?** Travis Perkins is...

  • Customer Service Assistant

    3 weeks ago

    Keswick, United Kingdom Travis Perkins Full time

    Joining our friendly and hardworking team as a **Customer Service Assistant**, you'll be on the front line dealing with our customers that come into our Branch. As part of the branch team, you will play a vital role in our continued success, providing a first class service. **FIXED TERM - 6 MONTH contract.** **Where will I be working?** Travis Perkins is...

  • Customer Service Assistant

    4 weeks ago

    Keswick, United Kingdom Cherrydidi Full time

    Are you looking for a 'feel good' job in the Lake District? You will... Work flexible hours (part-time of full-time). Get paid well. Love working with customers and selling handmade gifts and art. Enjoy supporting & engaging with artists. Become an integral part of a fab team. Feel part of a small business community. Will have a love of dogs. Ideal...

  • Customer Service Executive

    1 week ago

    Keswick, United Kingdom Book Local Full time

    **Company description** Book Local is a Holiday letting and management agency with customer service at the forefront of our business. **Job description** - IT literate across all MS office software - Word/Excel/Outlook - Ability to problem solve/work in a busy office - Flexibility of days/hours - Interest in property - Full driving licence and own...

  • Customer Service Assistant

    3 weeks ago

    Keswick, United Kingdom The Cumberland Full time

    **Part time, fixed term: 19.25 hours per week working Monday, Wednesday & Friday for 18 months** We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers...

  • Customer Services Advisor

    1 week ago

    Keswick, United Kingdom The Travel Chapter Full time

    **Work Hours** (Full Time) 5 days between Monday - Sunday. Our opening hours are 8.30am-9pm, shifts will alternate between 08.30am-4.30pm or 1pm-9pm. **Location**: Office based in our office in Keswick, or Windermere **What will I be doing?** Here at Sally’s Cottages we pride ourselves on our exceptional customer service and we need an exceptional team...

  • Customer Service Assistant

    1 month ago

    Keswick, United Kingdom Cumberland Building Society Full time

    We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make...

  • Customer Service Assistant

    3 weeks ago

    Keswick, United Kingdom Cumberland Building Society Full time

    We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make...

  • Customer Service Assistant

    2 weeks ago

    Keswick, United Kingdom Cumberland Building Society Full time

    We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make...

  • Customer Service Assistant

    3 days ago

    Keswick, United Kingdom Cumberland Building Society Full time

    We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make...

  • Customer Service Advisor

    1 week ago

    Keswick, United Kingdom Sally's Cottages Full time

    **Work Hours** (Full Time) 5 days between Monday - Sunday. Our opening hours are 8.30am-9pm, shifts will alternate between 08.30am-4.30pm or 1pm-9pm. **Location**: Office based in our office in Keswick, or Windermere **What will I be doing?** Here at Sally’s Cottages we pride ourselves on our exceptional customer service and we need an exceptional team...

  • Customer Services Advisor

    7 days ago

    Keswick, Cumbria, United Kingdom The Travel Chapter Full time

    Employment type:Fixed Term Contract - 12 monthWork Hours(Full Time) 5 days between Monday - Sunday. Our opening hours are 8.30am-9pm, shifts will alternate between 08.30am-4.30pm or 1pm-9pm.Location:Office based in our office in Keswick or WindermereWhat will I be doing?Here at Sally's Cottages we pride ourselves on our exceptional customer service and we...

  • Customer Services Advisor

    3 weeks ago

    Keswick, United Kingdom The Travel Chapter Full time

    **Employment type**: Fixed Term Contract - 12 month **Work Hours** (Full Time) 5 days between Monday - Sunday. Our opening hours are 8.30am-9pm, shifts will alternate between 08.30am-4.30pm or 1pm-9pm. **Location**: Office based in our office in Keswick or Windermere **What will I be doing?** Here at Sally’s Cottages we pride ourselves on our...

  • Customer Assistant

    3 weeks ago

    Keswick, United Kingdom Booths Full time

    **Customer Assistant**: - Location- Keswick- Discipline: - Retail- Job type: - Permanent- Salary: - £9.89-10.00- Job ref: - 015442- Published: - 38 minutes ago- Expiry date: - 19 Mar 2023 11:59Booths is more than just a well-loved store. It's a family. It’s about the People, the Product and the Place. We’ve been a family-run business since 1847 and...

  • Afternoon & Evening Customer Assistant

    2 months ago

    Keswick, United Kingdom TheTechTeam Full time

    **We are looking to add an Afternoon and Evening Customer Assistant to our growing team who provide local experts to home users baffled by technology. We are looking for people based across Cumbria, particularly Keswick and surrounding areas.** **The role**: - Visiting customers in their home, resolving problems with their computers, tablets and...

  • Sales Assistant

    4 weeks ago

    Keswick, United Kingdom Cotswold Outdoor Full time

    Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Sales Assistant - Customer Advisor. As part of the Outdoor and Cycle Concepts group, **_Cotswold Outdoor_**_ _**is joined by **_Runners Need_**_ _**and **_Snow + Rock_**_ _**to support outdoor...

  • Sales Assistant

    1 month ago

    Keswick, United Kingdom Cotswold Outdoor Full time

    Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Sales Assistant - Customer Advisor. As part of the Outdoor and Cycle Concepts group, **_Cotswold Outdoor_**_ _**is joined by **_Runners Need_**_ _**and **_Snow + Rock_**_ _**to support outdoor...