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Customer Services Advisor

4 months ago

Keswick, United Kingdom The Travel Chapter Full time

**Employment type**:
Fixed Term Contract - 12 month

**Work Hours**

(Full Time) 5 days between Monday - Sunday. Our opening hours are 8.30am-9pm, shifts will alternate between 08.30am-4.30pm or 1pm-9pm.

**Location**:
Office based in our office in Keswick or Windermere

**What will I be doing?**

Here at Sally’s Cottages we pride ourselves on our exceptional customer service and we need an exceptional team to make that happen. We are currently looking to add to our brilliant team either in our Keswick or Windermere Office, where all the action happens

During the day you could be doing anything from:

- Speaking with cleaners, suppliers, visitors or owners in person, greeting them with a smile.
- Helping visitors who are staying at our cottages to ensure they have the best possible experience, from fixing a dripping tap to getting their heating back up and running.
- Supporting your team ensuring that you all work together to achieve the aims for the day, with our customers’ best interests at heart.
- Doing what we do with a smile and helping create a positive, fun working environment.

**What are we looking for?**

We are looking for a highly motivated team player who can skilfully guide and assist customers on their upcoming holidays with queries they may have about their accommodation or the location they're visiting.
- A dedication to providing exceptional customer service, whatever industry you currently work in.
- Experience in and a passion for dealing with people.
- A great work ethic, with the ability to prioritise your workload.
- To be a team player and work well within a diverse team.
- A passion for the Lake District and all it has to offer.

**What's in it for you**

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well.

These include:

- 25 days’ paid holidays plus bank holidays (pro rata)
- A day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
- Great social events - we are well known for our Christmas parties
- Options for a set rota, or flexible rotas (shifts given a month ahead).

**About us**

Sally’s Cottages recently became part of the Travel Chapter family, a company that values integrity, friendliness and fun Sally’s Cottages started in Eskdale with one cottage and a dream. Now we are lucky to have joined the company behind holidaycottages.co.uk, who also started out as a family business in Devon.

We have a passion for creating moments of happiness in the Lakes, whether that’s on top of a mountain or sitting in front of a stunning view with a cuppa. This passion runs through everyone that works for us and we want someone to join us, who shares this passion Imagine helping a group of friends to book their trip where they conquer Scafell Pike together, coming back tired and happy to the perfect cosy cottage. Imagine helping a family plan their parents’ Golden Wedding Anniversary celebration with the whole family in a spacious cottage, perfect for all the family. These are memories that last forever and you could play a part in creating them if you come and work for Sally’s Cottages.

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