Property Assistant

2 weeks ago

Swansea, United Kingdom KG Short Stay Full time

**Role**:Property Assistant**

**Company**: KG SHORT STAY

**Location**: Swansea, UK

**Our Vision**: Our aspiration is to cement our place as the UK's most trusted short-term rental management company.

**Our Purpose**: KG SHORT STAY is built upon the foundational belief of helping everyone attain success. From guests who relish our offerings to the team members who orchestrate these experiences, we ensure every touchpoint resonates with excellence and precision.

**Job Purpose**:
As a Property Assistant, you will act as a keystone in our commitment to service perfection. Your meticulous approach will support the Operations Manager and interface with Cleaning Assistants, ensuring every property showcases our unwavering commitment to quality. Embodying accuracy and precision, you will streamline processes, foster relationships, and ensure compliance, directly impacting customer satisfaction and operational efficiency.

**Key Results**:

- **Precision-Driven Audits** - Consistently and accurately audit cleans, aiming for the zenith in customer satisfaction.
- **Audit Mastery & Team Motivation** - Collaborate closely with cleaning personnel, nurturing their growth through targeted feedback, and driving toward optimal audit scores.
- **Relationship Excellence** - Cultivate and nurture profound relationships with contract cleaners, spurring them to deliver their best and becoming ambassadors of our brand.
- **Efficient Reporting & Issue Addressal** - Utilise our advanced systems for pinpoint reporting, enabling swift issue rectification.
- **Regulatory Adherence** - Stay abreast with, and strictly adhere to, Health & Safety protocols.
- **Organisational Prowess** - Demonstrate impeccable organisational skills, ensuring tasks are accomplished with precision and the storage unit remains optimally arranged.
- **Schedule and Inventory Mastery** - Efficiently manage schedules while vigilantly overseeing cleaning supplies.
- **Customer Service Excellence** - Uphold our ethos of superior professionalism and unparalleled customer service.
- **Equipment Stewardship** - Ensure cleaning equipment is maintained in pristine condition.
- **Operational Support** - Extend support for office tasks, solidifying the backbone of our operations.

**Requirements**:

- **Mobility Mastery** - A valid driving licence and dependable vehicle.
- **Detail-Oriented Approach** - Exhibit a laser-focused approach in auditing, driving customer satisfaction.
- **Relational Acumen** - Foster and maintain stellar relationships with contract cleaners, guiding them with constructive feedback.
- **Documentation Excellence** - Proficiency in using our systems for precise reporting and documentation.
- **Safety Savviness** - Remain updated with Health & Safety norms, ensuring unwavering compliance.
- **Organisational Adeptness** - Showcasing organisational skills in coordinating schedules and inventory management.
- **Service Commitment** - Dedication to unrivalled professionalism and top-tier customer service.
- **Equipment Care** - Display stewardship in cleaning equipment upkeep and storage.
- **Operational Support** - Eagerness to facilitate smooth office operations as needed.

**Offer**: Compensation is set at £10.18-£10.42 per hour, which will see an increment to £10.70 post successful probation completion. This role requires commitment to a 39-hour work week. Additionally, a mileage compensation of 45p per mile is provided for personal car usage. An enticing 3-5% annual bonus awaits upon successful probation completion, exemplifying our commitment to reward dedication and precision.

**Job Types**: Full-time, Permanent

**Salary**: £10.18-£10.70 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension

Schedule:

- Overtime
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Experience**:

- Property Management: 1 year (preferred)
- Cleaning: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Retail: 1 year (preferred)

Licence/Certification:

- Driving Licence and own vehicle (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person

Application deadline: 10/03/2024
Reference ID: Property Assistant

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