German Speaking Sales Administrator

5 days ago


Banbury, United Kingdom Global CTS Recruitment Full time

**German Speaking Sales Administrator**
**£28,000 to £30,000**
**Banbury - hybrid working option after successfully completing probation**

A German speaking Sales Administrator is required to join my client's Operations team based in Banbury. The German speaking Sales Administrator will be responsible for providing excellent customer service to both internal and external customers, ensuring consistently high standards are met.

**Responsibilities**:

- Supporting the end to end customer ordering process and to ensure deliveries are on time
- Managing a portfolio of B2B customers, both in UK and Germany
- Act as the facilitator for a smooth order process and be the go-to person to resolve any order related questions
- Process sample orders for our customers
- Work with Sales, Operations, Finance and Marketing to understand and meet customer requirements
- Input, process, and monitor orders received electronically using SAP and Excel
- Respond promptly to any customer enquiries and any transport queries
- Deal directly with customers on any Customer Service related questions either
- Liaise with the 3rd party warehouses, delivery companies and customers in respect of delivery failures/queries
- Investigate customer issues and complaints through to resolution
- Liaising with the Purchasing, Logistics and finance/credit control departments

**Qualifications/Experience**:

- Proven track record in a similar position
- Excellent communicator
- Fluent German and English both written and verbal
- Organised, adaptable problem solver
- Accurate IT skills and data entry
- A good understanding of MS Office, particularly Excel. SAP would be beneficial but not essential

**Competencies**:

- Self-motivated, able to work independently to resolve customer issues
- Strong attention to detail
- Excellent verbal and written communication skills
- A team player, working flexibly with others to achieve targets and objectives
- Confident, professional manner and customer focused.
- Able to think logically, solving problems accurately and pro-actively

Global CTS Limited

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: LK133



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