Patient Services Coordinator
2 weeks ago
At Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Services Coordinator is central to achieving this mission.
Patient Services Coordinators have the responsibility to take patients through their journey from initial enquiry to prescription received in pharmacy and beyond (aftercare), in a proactive, compassionate and ethical manner; ensuring that the patients have received the best level of care.
Without the best talent, we cannot help our customers reduce their suffering and live better-quality lives.
**Contract basis**: Full Time employment, Contracted hours 9.00-6.00pm.
This role is a hybrid role, with 4 days working from our Farnborough office and 1 day at home.
**Patient Services Coordinators liaise with;**
Patients, pharmacy staff, GP surgeries, patient's carers, patients NOKs, authorities representing patients (police/solicitors/prison officials etc.), resolutions team, clinical aftercare team (CAT), consultants, prescriptions.
**Key responsibilities**:
The job holder will do all things within their skill and ability; specific examples are (but not limited to):
- Act as a first point of contact for all patient queries and communication, answering with excellent customer approach, care and manner
- Complete new enquiry call backs with the aim of converting leads into new patients
- Understand the importance of driving conversions and treating each lead with an ethical approach
- Maintain thorough and accurate records of all patient data and prescription information, inclusive of notes being added on all platforms in a timely manner
- Liaise with NHS GPs to obtain Summary Care Records on behalf of patients to ensure initial consultations are held to schedule
- Process and track prescription requests to clinical staff ensuring all are returned within the 48 hour SLA, uploading and processing prescriptions to the patient's Pharmacy of choice and document on patient profile
- Proactively communicate with patients at any stage to provide information and updates about any given situation
- To be responsible for ensuring that GDPR regulations and other Company policies are always adhered to
- Comply with CQC regulations, escalating any safeguarding concerns immediately and without delay
- To take responsibility in reporting errors, focusing on delivering consistent quality.
**Personal Specification**
**Qualifications**:
- No formal qualifications are required
Experience
- Experience of working in call centre setting is essential
- Proficient in Microsoft Suite including Word, Outlook, PowerPoint, Excel
- Experienced in handling confidential information
- Experience of working in a sales environment or private healthcare setting is also desirable.
Qualities
- Excellent communication skills, both written and spoken
- Strong relationship management, able to problem solving and find solutions for patients.
- Great attention to detail, organisation and time management skills
- Flexible, adaptable and resilient with the ability to remain calm and confident, supporting others as needed in challenges are faced.
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Health & wellbeing programme
- Private medical insurance
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Farnborough: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Contact centre / Call centre (required)
Work Location: In person
-
Patient Contact Centre Coordinator
1 week ago
Farnborough, United Kingdom LYPHE Group Full timeAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Contact Centre Coordinator is central to achieving this mission. Patient Services Coordinators have the responsibility to take patients through their journey from initial enquiry to prescription received in pharmacy and beyond (aftercare), in a...
-
Patient Contact Centre Coordinator
7 days ago
Farnborough, Hampshire, United Kingdom LYPHE Group Full timeAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Contact Centre Coordinator is central to achieving this mission.Patient Services Coordinators have the responsibility to take patients through their journey from initial enquiry to prescription received in pharmacy and beyond (aftercare), in a...
-
Patient Services Co-ordinator
2 months ago
Farnborough, United Kingdom LYPHE Group Full timeAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Contact Centre Coordinator in our brand NEW team and office is central to achieving this mission. Patient Services Coordinators have the responsibility to take patients through their journey from initial enquiry to prescription received in pharmacy...
-
Patient Services Co-ordinator
3 weeks ago
Farnborough, United Kingdom LYPHE Group Full timeAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Contact Centre Coordinator in our brand NEW team and office is central to achieving this mission. Patient Services Coordinators have the responsibility to take patients through their journey from initial enquiry to prescription received in pharmacy...
-
Patient Service Advisor
6 days ago
Farnborough, United Kingdom LYPHE Group Full timeAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Advisor in our brand NEW team and office is central to achieving this mission. Patient Advisors have the responsibility to take patients through their journey from initial enquiry to prescription received in pharmacy and beyond (aftercare), in a...
-
Outbound Patient Co-ordinator
3 weeks ago
Farnborough, United Kingdom LYPHE Group Full timeAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Outbound Patient Coordinator in our brand NEW team and office is central to achieving this mission. Outbound Patient Coordinators have the responsibility this role is the first point of contact for any prospective patient. The purpose of the role is to...
-
Patient Services
2 weeks ago
Farnborough, United Kingdom Voyager Family Health Full timeAre you looking for an exciting new role working with a fantastic and supportive team? If so, we would love to hear from you. Voyager Family Health is a busy GP Surgery, based in Farnborough, Hampshire. We are currently looking to recruit a part-time medical receptionist to join our friendly team. We have one position available and the hours are made up of...
-
Outbound Patient Co-ordinator
7 days ago
Farnborough, Hampshire, United Kingdom LYPHE Group Full timeAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Outbound Patient Coordinator in our brand NEW team and office is central to achieving this mission.Outbound Patient Coordinators have the responsibility this role is the first point of contact for any prospective patient. The purpose of the role is to explain...
-
Patient Services
2 weeks ago
Farnborough, United Kingdom Voyager Family Health Full timePrimary Responsibilities The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system to a high standard to ensure smooth, efficient running of...
-
Patient Advisor
1 week ago
Farnborough, United Kingdom Lyphe Clinic Full timeAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Advisor is central to achieving this mission. We are looking for a Patient Advisor on a full time basis (Monday - Friday, 09:00-17:30) to support patients through their journey from their initial enquiry to their prescription being received in...
-
Patient Advisor
2 weeks ago
Farnborough, United Kingdom Lyphe Clinic Full timeAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Advisor is central to achieving this mission. We are looking for a Patient Advisor on a full time basis (Monday - Friday, 09:00-17:30) to support patients through their journey from their initial enquiry to their prescription being received in...
-
Patient Advisor
2 weeks ago
Farnborough, United Kingdom Lyphe Clinic Full timeAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Advisor is central to achieving this mission. We are looking for a Patient Advisor on a full time basis (Monday - Friday, 09:00-17:30) to support patients through their journey from their initial enquiry to their prescription being received in...
-
Patient Advisor
2 weeks ago
Farnborough, United Kingdom Lyphe Clinic Full timeAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Advisor is central to achieving this mission. We are looking for a Patient Advisor on a full time basis (Monday - Friday, 09:00-17:30) to support patients through their journey from their initial enquiry to their prescription being received in...
-
Permit Coordinator
6 days ago
Farnborough, United Kingdom Trevett Services Full time**Permit Coordinator - Salary up to £36,000** Trevett Services are excited to be representing a multi-national Building Services and FM Organisation who are looking to bring on a **Permit Coordinator** to work on their Static site in Farnborough. This is a **full time, permanent role** with excellent additional career benefits and progression...
-
Service Coordinator
2 weeks ago
Farnborough, United Kingdom Get Staff Full time**Service Coordinator-Farnborough** Our client offers an extensive product range of door, window and security technology and are a major driving force behind the digital networking of building automation. They are looking for a Service Co-ordinator to join their team on a permanent, fulltimebasis. - Working hours - Monday to Friday - Starting basic salary...
-
Service Coordinator
2 weeks ago
Farnborough, United Kingdom Get Staff Full time**Service Coordinator-Farnborough** Our client offers an extensive product range of door, window and security technology and are a major driving force behind the digital networking of building automation. They are looking for a Service Co-ordinator to join their team on a permanent, fulltimebasis. - Working hours - Monday to Friday - Starting basic salary...
-
Patient Advisor
1 week ago
Farnborough, United Kingdom Lyphe Clinic Full timeJob descriptionAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Advisor is central to achieving this mission.We are looking for a Patient Advisor on a full time basis (Monday - Friday, 09:00-17:30) to support patients through their journey from their initial enquiry to their prescription being...
-
Permit Coordinator
2 weeks ago
Farnborough, United Kingdom Trevett Project Services Full timePermit Coordinator – Salary up to £36,000 Trevett Services are excited to be representing a multi-national Building Services and FM Organisation who are looking to bring on a Permit Coordinator to work on their Static site in Farnborough. This is a full time, permanent role with excellent additional career benefits and progression...
-
Service Coordinator
6 days ago
Farnborough, Hampshire, United Kingdom Get Staff Full timeService Coordinator-FarnboroughOur client offers an extensive product range of door, window and security technology and are a major driving force behind the digital networking of building automation. They are looking for a Service Co-ordinator to join their team on a permanent, fulltimebasis. Working hours Monday to Friday Starting basic salary up to...
-
Permit Coordinator
1 week ago
Farnborough, United Kingdom TREVETT PROFESSIONAL SERVICES LTD Full timePermit Coordinator Salary up to £36,000 Trevett Services are excited to be representing a multi-national Building Services and FM Organisation who are looking to bring on a Permit Coordinator to work on their Static site in Farnborough. This is a full time, permanent role with excellent additional career benefits and progression opportunities....