Patient Services

2 weeks ago

Farnborough, United Kingdom Voyager Family Health Full time

Primary Responsibilities The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system to a high standard to ensure smooth, efficient running of all clinics. b.

Process in-person, telephone and e-requests for appointments c. Answer incoming phone calls & transferring them or dealing with the callers request appropriately and in a timely fashion d. Signpost patients to the correct service e. Process incoming and outgoing mail f.

Initiating contact with and responding to requests from patients, team members and external agencies g. Photocopy documentation as required h. File and store records i. Data entry of new registrations and relevant patient information and process change of address j.

Input data into the patients healthcare records as necessary k. Manage all queries and tasks (including administrative queries) as necessary in an efficient manner l. Maintain a clean, tidy, effective working area at all times m. Monitor and maintain the reception area, waiting room and notice boards keeping them tidy and up to date n.

Support all clinical staff with general tasks as requested o. Arrange home visits for housebound patients p. Keep up to date with changes to protocol and ensure that all internal correspondence is read q. Support administrative and reception staff, providing cover during staff absences r.

Complete opening and closing procedures in accordance with office protocol Secondary Responsibilities In addition to the primary responsibilities, the Medical Receptionist may be requested to: a. Partake in audit as directed by the Quality Lead b. Ensure signed prescriptions are filed accurately, ready to be collected by patients, pharmacies or sent by post c. Enable patients to have initial access to the NHS App system d.

Arrange interpretation services when requested

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