Automotive Technical Support and Customer Service

2 weeks ago


Watford, United Kingdom Superchips Full time

**About Superchips**:
Superchips specialises in the engine tuning of cars, vans and trucks and is synonymous with quality, great service and really, the only household name in tuning. We supply files worldwide.

We employ a team of mobile technicians to cover the whole of the UK and also supply remap files on handheld devices (Bluefin and Powergate) that are supplied by post. These have to be programmed prior to despatch with the correct file for a specific car.

We are proud of our 5 stars on Trust Pilot proving that customer service and quality are at the heart of what we do.

They are confident and good with people and social media savvy.

**Typical daily duties**:

- Account management
- Reporting to accounts department for billing / refunds, etc.
- Receiving, processing and despatching orders
- Supporting on-road team mapping team as necessary
- Diary management and scheduling
- Using in-house software packages to manage / track remap files and hardware devices
- Posting on our social media channels where relevant.

**Essential Qualities**:

- A well-rounded knowledge of different car makes and models
- Excellent Communication Skills
- High level of computer literacy and competency
- Customer service orientated
- Detail orientated & organised
- Ability to work on several tasks simultaneously
- Ability to work under pressure and remain calm and considered.

**Desirable Qualities**:

- Knowledge of vehicle technologies, engines, ECUs,
- Mechanical Skills
- Knowledge of remapping vehicles
- Competency in WinOLS vehicle mapping software
- Computer programming

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Automotive service: 2 years (required)

Work Location: One location

Reference ID: JOBREF212



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