Customer Service Representative

2 weeks ago

Lincoln, United Kingdom Starglaze Windows & Conservatories Limited Full time

_Customer Service Administrator Quoter/Keyer _
BRIEF DESCRIPTION

As part of the keying / quoting team you will be expected to key and raise quotes for all orders to a high level of accuracy. You will need to be able to read and understand technical drawings and develop a good knowledge of our product range.

This role will require you to liaise with both internal and external customers and do so in a polite and positive manner.

ABOUT US

Established in 1974, we have always been a family run business dedicated to delivering high quality products and excellent customer service to the trade and retail industry. We hold a Gold Investors In People status and are dedicated to developing and maintaining a highly motivated and committed team who share our principles and goals.

MAIN DUTIES AND RESPONSIBILITIES
- Key Customer orders and quotes into the Company’s production system with a high degree of accuracy.
- Eliminate the opportunity for keying errors.
- Look for opportunities to improve/simplify existing processes.
- Liaise with customers and provide an excellent level of customer service.
- Meet daily targets & ensure you are in a good position for the next working day.
- Be confident and organised in order to make sure deadlines are met and work is prioritised and treated with the urgency required where necessary.
- Gain an excellent understanding of products and processes within the business.
- Work with the rest of the Customer Service Team, Accounts, Production, IT and other areas of the business to ensure consistency of approach & excellent customer service.
- Understand the process flow from order processing through to despatch and a willingness to understand the business and its customers (internally & externally).
- Any other duty which is deemed reasonable to ensure the company achieves its overall aims.

ESSENTIAL REQUIREMENTS
- High level of computer literacy including experience of Microsoft packages.
- Ability to work accurately in a technical role within strict deadlines.

DESIRABLE REQUIREMENTS
- Previous technical experience in order processing.
- Customer Care Training.

SPECIAL APTITUDES
- Ability to remain calm & controlled.
- Good problem-solving ability and ability to work on own initiative.
- Accurate with excellent attention to detail.
- Demonstrate good organisational skills.

PERKS

Comfortable working environment in a professional office close to the city centre.

Friendly and motivated team who are able to have a bit of fun while getting the job done.

Early finish on a Friday.

Annual shut-down over the Christmas period.

**Salary**: From £21,500.00 per year

**Job Types**: Full-time, Permanent

**Salary**: From £21,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: CSD 2

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