Call Centre Operative
6 months ago
Customer Support Advisor - Oldham
- Hours - Monday to Thurs 0900-1700 Friday 0800-1600
- Pay £11.44 p/h increasing to £11.75 once perm after 12 weeks
Our well respected client in Oldham is looking at adding to their contact centre team, working with a small team of agents you'll be assisting customers with quires, all calls are inbound. You will need strong computer skills to update the database along with an excellent telephone manner.
**Responsibilities of the Customer Support Advisor**
- Taking inbound calls from customers
- Updating the database - data entry
- Dealing with complaints
- Escalating any issues to line manager
- Excellent telephone manner is essential
**Requirements of the Customer Support Advisor**
- A background in dealing with customer in a call centre environment or similar is required
- Good accuracy and organisational skills.
- Strong recent work history
- PC literate.
- Able to provide work references
- Must want a perm job role
**Benefits & Requirements**:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Possible permanent position following a successful trial period
**How to achieve higher pay rate**:
After working 12 continuous weeks
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