Customer Service Representative

7 months ago


Coleshill, United Kingdom Resolve Recruitment Services Full time

**Customer Service Advisor, Coleshill** (Hybrid option)

Resolve Recruitment are working with a multinational leading service provider within the têxtile management markets. Due to continued growth, they now seek several an experienced Customer Service Advisor to join their growing team in Coleshill, Birmingham.

**NB: This role offers a potential career path into Team Leading within the first 12 months**

**The role**:

- Process contracts for new customers and/or follow-up contracts for existing customers
- Make decisions about extensions to contracts and amendments to contracts based on whether this adds value
- Take measures to increase profit, e.g. reducing costs
- Manage and follow cross-functional processes
- Provide support for service driver and plan service visits
- Plan, prepare and implement customer service activities and, where applicable, do so together with the sales force for customer visits to be carried out
- Review customer KPIs and factors relevant for a customer’s profitability
- Work in a cooperative way when providing support to customers with the sales force, accounting and warehouse
- Communicate with the customer in writing and on the phone and systematically document these interactions in the CRM system
- An extensive background within telephone based customer service
- Have excellent phone contact handling skills and active listening
- Have strong interpersonal skills and the ability and confidence to communicate effectively both verbally and in writing
- Have strong analytical skills and be process driven
- Be extremely organised and have the ability to prioritize and manage time effectively
- Have the ability to stay calm under pressure
- Display a willingness to learn
- Be reliable and enthusiastic about influencing continuous improvement in a fast growing business
- Be very familiar with the use of Microsoft Office software such as Teams, Word, Excel and Outlook, SAP would be a plus
- Have the aspiration to become a team leader in the next 6-12 months
- Be a team player

**The package & hours**:

- A starting salary of between £26,500-£28,600
- An additional performance related bonus
- Health Insurance & Sick Pay after qualifying period
- Other excellent benefits and opportunities within this growing business
- Working week Mon to Fri: 0730-1600 (1500pm Friday) or 0830-1700 (1600pm Friday)

For more information about this exciting and rewarding Customer Service opportunity, please APPLY TODAY

Key:
Customer Service Team Leader, Customer Service Advisor, Customer Service Executive, Coleshill.

IND1

**Job Types**: Full-time, Permanent

**Salary**: £26,500.00-£28,500.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 3 years (required)

Ability to Commute:

- Coleshill, Warwickshire (required)

Work Location: In person

Reference ID: JS-CSR-COLE


  • Sales Representative

    7 months ago


    Coleshill, United Kingdom R. STAHL LTD. Full time

    **Role Description** This is a full-time Inside Sales Representative role located on-site in Coleshill. The Inside Sales Representative will be responsible for evaluating and preparing quotations and tenders, along with evaluation of sales orders and amendments to orders, managing customer expectations, ensuring customer satisfaction, and delivering...

  • Sales Representative

    6 months ago


    Coleshill, United Kingdom R. STAHL LTD. Full time

    **Role Description** This is a full-time Inside Sales Representative role located on-site in Coleshill. The Inside Sales Representative will be responsible for evaluating and preparing quotations and tenders, along with evaluation of sales orders and amendments to orders, managing customer expectations, ensuring customer satisfaction, and delivering...

  • Customer Service

    4 days ago


    Coleshill, United Kingdom Pertemps Tamworth Commercial Full time

    Customer Service Administrator Location: Hams Hall, Coleshill Working hours: Monday to Friday between the hours of 07:00-18:00 Rate of Pay: £10.10 per hour **Responsibilities**: - Making calls to customers regarding their current delivery schedule - Solving Queries through to Resolution - Inputting data onto the inhouse systems After a period of training...


  • Coleshill, United Kingdom Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: Our Apprenticeship programme offers the opportunity for both face-to-face and virtual training to learn the skills and knowledge required for the role. You’ll pick up the ropes from a role model who you will shadow and work with for the duration of your apprenticeship. As an Apprentice with us you’ll be fully...


  • Coleshill, United Kingdom TMR Group Full time

    **Customer Service Administrator** **£30,000** **Coleshill** **The Company** An international business that provides materials to the building trade industry. Employing over 1000 people, covering 30 countries worldwide offering a best-in-class service and remains independently owned. **What will you do as a Customer Service Administrator?** - Process...


  • Coleshill, United Kingdom BNJ Consultants Full time

    BNJ Consultants are currently recruiting for Customer Service Advisor based in Birmingham, Coleshill (Hams Hall). **Salary**: £11.44ph with weekly payment **Hours**:Monday to Friday 08:00-17:30 **Job duties**: - Carry all customer services functions in line with company policy and procedures. - Maintain and enhance both internal and external customer...


  • Coleshill, United Kingdom Pertemps Network Group Full time

    **Customer Service Support**: - 063105979**£11.44 Per Hour** - Full Time**Temporary** **Coleshill, Warwickshire** **Customer Service And Call Centre** **Job Description**: **Customer Service Support** Do you want to become an integral team member working for one of the top 3 Logistics companies in the World?- **Hours**: Monday - Friday, between the...


  • Coleshill, United Kingdom Vistry Group PLC Full time

    **In a Nutshell** We have a new opportunity for a Customer Service Advisor to join our team within Vistry Partnerships West Midlands, at our Coleshill office. As our Customer Service Advisor, you will be responsible for providing an exceptional customer care service to allVistry Partnerships Clients in accordance with the guidelines specified within the...


  • Coleshill, Warwickshire, United Kingdom Greggs Full time

    About the RoleWe're seeking a Customer Service Associate to join our team. As a key member of our team, you'll provide exceptional customer service, maintain a clean and organized store environment, and prepare our products for sale.Our customers interact with us through various channels, including in-store, delivery, Click + Collect, and drive-thru. You'll...


  • Coleshill, United Kingdom Interaction Recruitment Full time

    Interaction Recruitment are looking for a Customer Service Advisor on behalf of our valued client, a leading Industrial Gases supplier, based in Coleshill, B46.Job Role - Customer Service AdvisorLocation - Coleshill, B46Working hours - 35 per weekStart Date - Immediate starts availableContract type - TemporaryHourly Rate - £12.64ph (PAYE)This is a temporary...


  • Coleshill, United Kingdom THE RECRUITMENT DUO Full time

    **Role: Customer Service Advisor** **Permanent** **Salary: Up to £26,000 depending on experience plus annual bonus** **Location: Hams Hall Coleshill B46** We are working with an internationally successful business looking to strengthen their Air Freight Import team with the addition of an experienced customer focused Administrator. This role requires...


  • Coleshill, United Kingdom NCF Living Full time

    **Position: Customer Service Advisor** **Job Type: Permanent, Full Time** **Work hours: 5 days per week (Monday-Friday only)** **Location: Hams Hall, Coleshill - 100% office based** **Salary: £23,000-£25,000 per annum (dependent on experience)** NCF Living is a fast-growing, dynamic company looking for a Customer Service Advisor to support the Head...


  • Coleshill, United Kingdom Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: We are looking for a Customer Service Advisor to join our team in Coleshill. In this role you will be h andling queries and complaints from customers and business partners in a multi channel contact centre environment and provide rapid resolution of issues. **__________**: **Are you a MATCH?**: - Confident and clear...

  • Customer Service

    2 weeks ago


    Coleshill, United Kingdom TMRG Full time

    Customer Service & Sales AdvisorColeshillUp to £28,000 + BonusThe CompanyAn established business within Manufacturing that has experienced substantial growth in the last 5 years. Offering both off the shelf products and bespoke design, they employ around 70 staff, working in various markets. In this role you will be working within the sales team, building...


  • Coleshill, United Kingdom NCF Furnishings Full time

    Position**:Customer Service Call Handler** **Job Type**: Permanent, Full time Number of days: 5 days (Monday to Friday) **Salary**: £23,000-£25,000 per annum (dependent on experience) Location: Hams Hall, Coleshill IMMEDIATE START As a Customer Service Call Handler, you will play a key role in delivering a first class customer service through verbal,...


  • Coleshill, United Kingdom NCF Furnishings Full time

    Position**:Customer Service Call Handler** **Job Type**: Permanent, Full time Number of days: 5 days (Monday to Friday) **Salary**: £23,000-£25,000 per annum (dependent on experience) Location: Hams Hall, Coleshill IMMEDIATE START As a Customer Service Call Handler, you will play a key role in delivering a first class customer service through verbal,...


  • Coleshill, United Kingdom Page Personnel Full time

    Fantatsic business with a great reputation - Possibility of being made permanent **About Our Client**: As a Temporary Customer Service Advisor you will: - Handle requests from customers and business partners in a multi channel contact centre environment. Includes orders, queries and internal communication with sales teams - Develops and maintains knowledge...


  • Coleshill, United Kingdom TMRG Full time

    Customer Service Advisor, Dispatch teamColeshillUp to £28,000The CompanyAn established business within Manufacturing that has experienced substantial growth in the last 5 years. Offering both off the shelf products and bespoke design, they employ around 70 staff, working in various markets. In this role you will be working within the dispatch and transport...


  • Coleshill, United Kingdom One Stop Convenience Stores Limited Full time

    About the role At One Stop we aim to serve our local shoppers a little better every day, with a culture that is friendly, fun and where everyone is treated with respect, you have a really great place to work. As part of the team, you can make a difference to our business by: - **Treating each other how they like to be treated.**: - **Making things...


  • Coleshill, United Kingdom NCF Living Full time

    **Position: Part Time Customer Service Advisor** **Job Type: Permanent, Part Time** **Work hours: Flexible, to be discussed - 25 hours per week** **Location: Hams Hall, Coleshill - 100% office based** **Salary: £12.50 per hour** NCF Living is a fast-growing, dynamic company looking for a Part Time Customer Service Advisor to support the Head Office and...