Customer Service Apprentice

6 months ago


Coleshill, United Kingdom Air Liquide Full time

**How will you CONTRIBUTE and GROW?**:
Our Apprenticeship programme offers the opportunity for both face-to-face and virtual training to learn the skills and knowledge required for the role. You’ll pick up the ropes from a role model who you will shadow and work with for the duration of your apprenticeship.

As an Apprentice with us you’ll be fully supported to achieve a nationally recognised qualification by the end of apprenticeship with Air Liquide. You will attend college which is funded by the business and the remainder of the time you will be fully supported by an experienced member of the team, learning all about how we deliver outstanding service, making you an expert in your field. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks.

Do you have a passion for Customer Service? Do you want to offer our customers the best Customer Experience possible? Do you want to join an established but evolving Customer Service team?
- Working within both the customer facing & back office customer service teams
- Taking & processing sales orders from customers
- Raising credit notes adhering to the credit note request procedure
- Completing manual template to create Proforma Invoices as required
- Opening of new accounts
- Develops and maintains knowledge of products, services & systems as required
- Identifies sales opportunities for referral to the sales team
- Develops strong long term relationships with customers & agents to fully understand their needs
- Provides proactive service to select customers based on outbound contact
- Manages work within KPI / target framework to optimise customer experience & productivity
- Listen to & resolve customers' complaints regarding products or services
- Provides rapid resolution to issues & assesses when a contact requires escalation or referral to an expert

**__________**:
**Are you a MATCH?**:

- Minimum Level 4 in Maths and English
- A passion for Customer Service
- The ability to deliver an outstanding Customer Experience
- Confident and clear communication skills across all contact channels
- The ability to work in a fast paced, customer facing environment
- Able & willing to work as part of a team
- Capable of prioritising workload and solving problems
- Able to remain focused in a busy telephone and retail environment
- A full clean driving licence & own transport is desirable

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.



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