IT Support

5 days ago


Horsham, United Kingdom Reed Full time

IT Support - 1st - 2nd Line Support - Desktop

Yu can work from home 2 days a week.

**Duties**:

- Provide effective and positive first
- and second-line customer focussed support.
- Update call-logging software at each action stage ensuring a complete and detailed history for each Incident and request.
- Liaise with external suppliers to ensure resolution to agreed standards and timescales.
- Desktop software and hardware - including moves and builds
- Ensure Incidents and requests are resolved and implemented to agreed standards and timescales by working remotely through the call-logging software itself and delivering services directly at head office.

Skill sought:

- At least 1 years’ experience in IT Support
- Active directory and Windows experience
- Strong customer service ethic.
- Very organised.
- Willingness to undergo training and learn new skills



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