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Hub Retirement Introducer
4 months ago
Date Posted: 01/08/2023
Location: Belfast
**Job Type**: Full time
**Retirement Introducer**
**HUB Financial Solutions**
**Belfast - 40% hybrid**
**Full-time - 35 hours per week**
- __________________________
**Who are HUB?**
HUB Group (part of Just Group plc - a **FTSE-250 company**) are a specialist in retirement with a purpose to help people achieve a better later life. By providing advice to our clients and their customers directly, or via our pioneering digital retirement platform (Destination Retirement), we’re focused on finding the right financial solutions for people approaching, or in, retirement.
We’re a company on a mission: to become a beacon for the entire retirement industry because we believe everyone deserves a fair, secure, and fulfilling retirement.
**About The Role**
As a Retirement Introducer you will be the first point of phone contact with our customers.
You will be asked to book appointments between our customers and our advisory service, which is achieved both through inbound and pro-active outbound calling. **(This is not a cold calling role as all customers will have expressed an interest in hearing about our products beforehand).**
It is your priority to deliver a great customer experience by being helpful and making doing business with us an easy, efficient and positive experience.
We are seeking someone who is driven and who is looking to take their first career step within financial services.
**Key Accountabilities**- Provide a prompt, friendly and efficient initial point of contact for customers, helping with information they might request- Take inbound calls and answer product enquiries- Pro-actively make outbound calls with the aim of booking an appointment with the customer- Manage and maintain a diary system that ensures call-backs are well timed and delivered- Create and book appointments between Customers and our Customer Advisors
**About You**
The experience, skills, and knowledge we are looking for:
- Experienced in working within a customer focused telephony role.- Customer orientated and have the customer’s best interest at the heart of everything you do- Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality- Extremely organised, with the ability to make intelligent decisions when faced with competing priorities- Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels- GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths
**Company Benefits**- A Competitive Salary, Pension Scheme and Life Assurance- Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday- Private Medical Cover and Income Protection, just in case- A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets- Opportunity to progress within your career both in-role and within the company- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)- A variety of Employee Funded Benefits available to you via our Online Benefits Portal- Plus, several additional purchase options available for you and your loved ones
**Why HUB?**
We are committed to building a more **sustainable business** and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We’ve made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations.
**Diversity, Equity and inclusion (DE&I)** is a key priority for HUB/Just as part of our overall strategy and ensuring all of our people **feel proud** to work at Just. We have joined a number of initiatives including the **Race at Work Charter**, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity.
What’s clear about working at HUB is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.
