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Clinic Receptionist

5 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Outpatients Reception Various Specialties
- **Grade**
- Band 2
- **Contract**
- Permanent: The role will be Based at the Leengate Building which is on the QMC Campus
- **Hours**
- Full time
- Part time

37.5 hours per week (Full Time and Part Time available Covering between 8-6)
- **Job ref**
- 164-5338793**Site**
- QMC Campus, Leengate Building
- **Town**
- Nottingham
- **Salary**
- £22,383 per annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview
- This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at our new Building Leengate covering the reception for Outpatients, Therapies, Rehabilitation and Orthotics. The Clinic Receptionists core working hours are Monday to Friday between 8am-6pm, with the occasional evening clinics which may require you to finish later. You will have excellent customer service skills and be committed to providing a first class service to all our patients-
- You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS.- The shifts will be on a Rota basis depending on the department needs.Main duties of the job

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.

Working for our organisation

You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.

Use your own initiative and respond to queries within and outside of the Organization with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Careflow PAS.

Detailed job description and main responsibilities

Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.

Person specification

Training & Qualifications

Essential criteria
- To be educated to ‘O’ level, GCSE or equivalent
- Experience of Microsoft packages

Desirable criteria
- To possess 5 GCSE A-C passes including English and Maths or equivalent

Experience

Essential criteria
- Proven general office experience
- Customer Service Skills
- Experience of Team Working

Desirable criteria
- Knowledge of clinic reception work
- Knowledge of hospital IT systems, e.g. Medway PAS, Notis
- 18 week RTT knowledge and experience
- Sound knowledge of the layout of both City and QMC Campuses

Positivity

Desirable criteria
- Enthusiastic to deliver an exceptional Patient Experience to our Patients
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an