Visitor Assistant

6 months ago


Peterborough, United Kingdom Peterborough Limited Full time

To assist in the day-to-day operation and delivery of cultural services providing high quality customer service to people using the service**.**

**Hours**

Annualised hours - 546 hours per year

March - October (Every Monday 9.45am to 4.15pm) School Holiday cover required

Required to work 1 weekend in 3 across the year.

**Key Deliverables**
- To meet and greet members customers ensuring a welcoming environment at all times
- Provide customers with basic orientation information and actively promote the use of the service
- Operate the Clarity or Spydus system as the service requires including setting up bookable events on the system
- To report building and equipment faults to the appropriate personnel
- To support volunteers working in the service
- To handle daily takings of in compliance with the organisation’s financial regulations
- To lock and unlock service points as necessary
- To deal with basic and routine enquiries as required
- To regularly monitor and replenish stock and gather service requirements including those for the shop and café’s at all sites
- To raise official purchase orders as requested by budget holders
- To assist with Customer Surveys analysing responses and updating spread sheets as directed
- To ensure internal post is ready for despatch
- To assist visitors with the operation of vending machines and sale of refreshments as required, including covering the café if required
- To take bookings and reservations both in person and by telephone including venue hire

**Requirements - Experience**
- Working in libraries, museums or in a customer related environment
- Working as part of a team
- Experience in addressing challenging situations in an appropriate manner
- Using Microsoft Office and Internet
- Working with a diverse range of users

**Requirements - Personal Characteristics**
- Team player - willing to multi-skill, help others and be able to ask for help
- Good interpersonal skills - will be working as part of a team and will need to communicate at all levels, whilst remaining respectful; crucial when dealing with both internal and external customers
- Good organisational skills - will be working across the service and with competing demands
- Methodical - ability to follow process and procedure
- Progressive - working methods should be continuously evolved
- Accurate - in calculating, recording and checking of work
- Experience and knowledge of The Data protection Act

**Other Points**
- This post is line managed by the supervisor. The primary role of this post is to provide frontline services and to cover events, activities and café as necessary.

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Gym membership
- Life insurance
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Customer Service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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