Customer Care Executive

4 weeks ago

Lymington, United Kingdom Herb UK Full time

In a nutshell, this role is responsible for supporting the needs of our customers; ensuring the highest level of service and care is achieved at all times. Our Customer Care Executives are responsible for processing orders - from acceptance to delivery - accurately and in a timely manner, managing our complaints and feedback processes, and providing information and support about the products and services we offer to both our local and international customers.

Ideally, we’re looking for someone with previous customer service and/or sales admin experience, but for us it’s all about finding the right person. So, if you see yourself as a kind and caring human who loves being part of a tight-knit team, is keen to get stuck in and help where needed, can juggle multiple tasks at any given moment, celebrates the quirks of humanity and really does give a toss about the impact we have on the planet, we’d love to hear from you; experience or not.
- Responsible for receiving, inputting, checking, and confirming orders, credits, returns and service orders through to invoice for **all areas of the business**; ensuring details are taken correctly and entered onto the system accurately.
- Deal and resolve complaints in the correct time span (acknowledge within 24 hrs) ensuring all information is recorded correctly and the complaint is escalated/investigated. Follow up with correct response and ensure customer satisfied with the resolution. Updating our records throughout process.
- To provide accurate product information to all Herb UK customers.
- To provide help and support to the Commercial Manager.
- To foster a positive and warm relationship with all brands and customers at all times.
- To assist with maintaining processes, logs and records.
- To monitor customer account terms, raising issues to accounts department where necessary.
- To maintain KPI log, Telephone reports and other departmental records where necessary.
- To provide cover for the other areas of the Commercial Department when required.

**Knowledge Skills & Experience**
- Strong communication skills, both written and verbal.
- Able to use own initiative to deal with the wide variety of queries.
- Must be proactive within the role.
- Must be organised and have good attention to detail.
- Experience within a customer service and/or sales administration setting is an advantage.
- Familiarity and comfort using technology and social media channels

Pay: £24,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: CS

  • Care Assistant

    1 month ago

    Lymington, United Kingdom Helping Hands Home Care Full time

    Location: New Milton Care Assistant At Helping Hands, we’ve been providing home care for over 30 years, so we know what it takes to deliver exceptional care. But we also take care of our own - those who go above and beyond every single day for our customers. Our care assistants have a varied role that ranges from providing companionship and going on...

  • Care Assistant

    4 weeks ago

    Lymington, United Kingdom Helping Hands Home Care Full time

    Location: New Milton **Care Assistant** At Helping Hands, we’ve been providing home care for over 30 years, so we know what it takes to deliver exceptional care. But we also take care of our own - those who go above and beyond every single day for our customers. Our care assistants have a varied role that ranges from providing companionship and going on...

  • Business Development Executive

    2 weeks ago

    Lymington, Hampshire, United Kingdom EMI Seals & Gaskets Ltd Full time

    Sales and Business Development Executive Join EMI Seals & Gaskets Ltd, a Global Design and Manufacturing Company that creates products for various industries such as Defence, Aerospace, Marine, Automotive, Renewable Energy, and more. Implement effective sales strategies to meet targets. Develop and execute marketing and revenue plans for B2B. Identify new...

  • Activities Assistant

    2 weeks ago

    Lymington, Hampshire, United Kingdom Care UK Full time

    16 hours per week - some weekend working will be requiredAre you a compassionate and dedicated individual seeking a fulfilling career with superb training and growth opportunities? Come join Care UK, a highly acclaimed care provider, as an Activities Assistant. Expect a mix of excitement, enjoyment, and a fulfilling career.The RoleAssist residents in...

  • Sales Business Development Executive

    2 weeks ago

    Lymington, Hampshire, United Kingdom EMI Seals & Gaskets Ltd Full time

    Job description.Sales and Business Development Executive.EMI Seals & Gaskets Ltd are a Global Design and Manufacturing Company.We are an innovative AS 9100 certified Seals, Gaskets, Shielding and Thermal Products Manufacturer based in Lymington Hampshire. We design, develop and manufacture products for global applications to many industries including...

  • Care Assistant

    3 weeks ago

    Lymington, United Kingdom The Agincare Group Full time

    Job Introduction Agincare **New Milton **are looking for **Care Assistants** to join our team and help us make a difference to the lives of vulnerable people, providing support to live independently in their own homes around your local area and community. If you would like to make a difference and have a kind, caring nature, then this is the job for...

  • Care Assistant

    2 weeks ago

    Lymington, Hampshire, United Kingdom The Agincare Group Full time

    Job Introduction Agincare New Milton are looking for Care Assistants to join our team and help us make a difference to the lives of vulnerable people, providing support to live independently in their own homes around your local area and community.If you would like to make a difference and have a kind, caring nature, then this is the job for youWould suit...

  • Administrator - Lymington, Hampshire

    7 days ago

    Lymington, United Kingdom Colten Care Full time

    Administrator / Receptionist Based at Linden House in Lymington, Hampshire  40 hours per week including alternate weekends  From £12.00 per hour up to £14.32 per hour Our Administrators / Receptionists provide a variety of administrative support to our care homes and home managers. You will carry out administration duties in a way that is...

  • Care and Support Assistant

    4 weeks ago

    Lymington, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional Care & Support Assistant to join their team at their stunning estate Farringford Court in Lymington. Base Salary: £11.58 per hour plus additional pay (see below) Hours: 14 per week McCarthy Stone have a wealth of support and benefits for their staff. These include: - 28 days holiday inclusive of bank...

  • Care and Support Assistant

    4 weeks ago

    Lymington, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional Care & Support Assistant to join their team at their stunning estate Farringford Court in Lymington. Base Salary: £11.58 per hour plus additional pay (see below) Hours: 14 per week McCarthy Stone have a wealth of support and benefits for their staff. These include: - 28 days holiday inclusive of bank...

  • Relief Care Supervisor

    2 months ago

    Lymington, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a dynamic **Relief Care Supervisor** to join the team at our prestigious **Farringford Court **development in **Lymington, Hampshire**. **Salary: £12.56** day rate and **£10.36** night rate per hour plus additional pay (see below) **Hours**:Flexible to be agreed with the Registered Estate Manager Our day shifts vary...

  • Relief Care Supervisor

    4 weeks ago

    Lymington, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a dynamic **Relief Care Supervisor** to join the team at our prestigious **Farringford Court **development in **Lymington, Hampshire**. **Salary: £12.56** day rate and **£10.36** night rate per hour plus additional pay (see below) **Hours**:Flexible to be agreed with the Registered Estate Manager Our day shifts vary...

  • Care and Support Assistant

    1 month ago

    Lymington, United Kingdom McCarthy and Stone Full time

    McCarthy Stone are looking for a professional Care & Support Assistant to join their team at their stunning estate Farringford Court in Lymington.  Base Salary: £11.58 per hour plus additional pay (see below)  Hours: 14 per week  McCarthy Stone have a wealth of support and benefits for their staff. These include:  28 days holiday inclusive...

  • Care and Support Assistant

    4 weeks ago

    Lymington, United Kingdom McCarthy and Stone Full time

    McCarthy Stone are looking for a professional Care & Support Assistant to join their team at their stunning estate Farringford Court in Lymington.  Base Salary: £11.58 per hour plus additional pay (see below)  Hours: 14 per week  McCarthy Stone have a wealth of support and benefits for their staff. These include:  28 days holiday inclusive...

  • Care and Support Assistant

    1 month ago

    Lymington, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional Care & Support Assistant to join their team at their stunning estate Farringford Court in Lymington. Base Salary: £11.58 per hour plus additional pay (see below) Hours: 14 per week McCarthy Stone have a wealth of support and benefits for their staff. These include: 28 days holiday inclusive of bank...

  • Relief Care Supervisor

    2 weeks ago

    Lymington, Hampshire, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a dynamic Relief Care Supervisor to join the team at our prestigious Farringford Court development in Lymington, Hampshire.Salary: £12.56 day rate and £10.36 night rate per hour plus additional pay (see below)Hours:Flexible to be agreed with the Registered Estate ManagerOur day shifts vary between 08:45 and 16:30 or between...

  • Care and Support Assistant

    4 weeks ago

    Lymington, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional Care & Support Assistant to join their team at their stunning estate Farringford Court in Lymington. Base Salary: £11.58 per hour plus additional pay (see below) Hours: 14 per week McCarthy Stone have a wealth of support and benefits for their staff. These include: 28 days holiday inclusive of bank...

  • E-commerce Executive

    2 weeks ago

    Lymington, United Kingdom EMI Seals and Gaskets Ltd Full time

    E-Commerce Executive. EMI Seals & Gaskets Ltd are a Design, and Manufacturing Company that supplies Globally. EMI Seals and Gaskets Ltd are looking to recruit an E-Commerce Executive to join our friendly team. This is an exciting opportunity to join a well-established Seals, Gaskets and Shielding products manufacturer. We are looking for the successful...

  • Customer Service Advisor

    2 weeks ago

    Lymington, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time

    Customer Service Advisor (Engineering / Automotive) £24,000 + Training + Progression + Excellent Company Benefits. Commutable from Lymington, Christchurch, Milford on Sea, Bournemouth, Totton, New Milton.Are you a Customer Service Advisor looking to work for a nationwide business who have a great reputation for looking after their staff, through ongoing...

  • Customer Service Advisor

    2 weeks ago

    Lymington, United Kingdom Rise Technical Recruitment Full time

    Customer Service Advisor (Engineering / Automotive) £24,000 + Training + Progression + Excellent Company Benefits. Commutable from Lymington, Christchurch, Milford on Sea, Bournemouth, Totton, New Milton.Are you a Customer Service Advisor looking to work for a nationwide business who have a great reputation for looking after their staff, through ongoing...