Customer Care Executive

7 months ago


Lymington, United Kingdom Herb UK Full time

In a nutshell, this role is responsible for supporting the needs of our customers; ensuring the highest level of service and care is achieved at all times. Our Customer Care Executives are responsible for processing orders - from acceptance to delivery - accurately and in a timely manner, managing our complaints and feedback processes, and providing information and support about the products and services we offer to both our local and international customers.

Ideally, we’re looking for someone with previous customer service and/or sales admin experience, but for us it’s all about finding the right person. So, if you see yourself as a kind and caring human who loves being part of a tight-knit team, is keen to get stuck in and help where needed, can juggle multiple tasks at any given moment, celebrates the quirks of humanity and really does give a toss about the impact we have on the planet, we’d love to hear from you; experience or not.
- Responsible for receiving, inputting, checking, and confirming orders, credits, returns and service orders through to invoice for **all areas of the business**; ensuring details are taken correctly and entered onto the system accurately.
- Deal and resolve complaints in the correct time span (acknowledge within 24 hrs) ensuring all information is recorded correctly and the complaint is escalated/investigated. Follow up with correct response and ensure customer satisfied with the resolution. Updating our records throughout process.
- To provide accurate product information to all Herb UK customers.
- To provide help and support to the Commercial Manager.
- To foster a positive and warm relationship with all brands and customers at all times.
- To assist with maintaining processes, logs and records.
- To monitor customer account terms, raising issues to accounts department where necessary.
- To maintain KPI log, Telephone reports and other departmental records where necessary.
- To provide cover for the other areas of the Commercial Department when required.

**Knowledge Skills & Experience**
- Strong communication skills, both written and verbal.
- Able to use own initiative to deal with the wide variety of queries.
- Must be proactive within the role.
- Must be organised and have good attention to detail.
- Experience within a customer service and/or sales administration setting is an advantage.
- Familiarity and comfort using technology and social media channels

Pay: £24,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: CS


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