Customer Service Advisor

3 weeks ago

Greenford, United Kingdom NRS Healthcare Full time

This isn't your ordinary Customer Service Advisor role.

Are you someone who is passionate about how we care for the most vulnerable people in society?

Our Community Service Centre in Greenford is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector.

We are looking for highly motivated individuals who can help us in our mission to improve people’s quality of life and independence every day. Our services allow people to remain in their homes, preventing the need for them to stay in hospital for any longer than is necessary, allowing the NHS to deliver frontline care where it is needed most.

Our Customer Service Advisors are a pivotal part of the success of the service we provide. From arranging deliveries and collections of equipment with service users to answering inbound calls from Service Users and Occupational Therapists, your role as a Customer Service Advisor will be varied.

As well as assisting Service Users, you will also liaise with the Community Equipment Technicians to ensure the service runs smoothly. As well as this you'll also be responsible providing excellent customer service to our Service users and resolving any issues in an efficient and timely matter.

This role requires strong computer skills and previous experience in customer service roles.

Our Service Centre is based in Greenford, but we provide equipment across the whole of London. Full training will be provided as a part of this role.

Shift with be Monday
- Friday between the hours of 8:00am and 20:00pm with occasional Saturdays per rota.

Most importantly, you'll have the necessary care and compassion required to ensure our Service runs smoothly, so our Service users receive the best possible customer service.

We offer competitive salaries, full training and development for your role, as well as a wide range of benefits.
Some of these include:

- 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days)
- Comprehensive sick pay scheme
- Pension Scheme and Life Assurance
- Exclusive employee discounts, savings and competitions
- Bike to work scheme
- Childcare Vouchers
- Free Parking
- Employee Assistance programme

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