Pet Community Coordinator

7 months ago

Banbury, United Kingdom Omlet Ltd Full time

Omlet is looking for a talented, confident and personable Pet Community Coordinator to join our growing Marketing team.

As our Pet Community Coordinator you’ll be working closely with our Product Ambassadors and Social Media Creators. You’ll be responsible for growing our online community engagement and offline word of mouth. You'll play a vital role in motivating our audience, building brand loyalty, and driving brand awareness through multiple platforms. Your creativity, communication skills, and a keen understanding of the online landscape will be essential in this role.

We are expanding our global business with our main markets being in the UK, US, France, Germany and Australia with a great opportunity for our Community Coordinator to work and travel. You’ll be responsible for maintaining numerous ambassador relationships, being their key contact at Omlet and showing a genuine interest in them, their pets and their experience.

**A little more about us**

We’re Omlet. Since 2004, we’ve set out to rethink every aspect of keeping and caring for animals.

Product Designers first, we ask so we can invent. From why house cats can’t climb trees to why shouldn’t chickens listen to music whilst laying an egg? Our curiosity creates understanding, helping us bring people and pets closer than ever before.

Our people are The Curious Collective. Every day we question and every day we collaborate to find the most meaningful answers. It’s through this persistence that we create remarkable, ingenious products and experiences for our customers.

A global e-commerce business with a singular focus on D2C, we are hugely ambitious and motivated in building the number 1 premium brand in pets.

**Pet Community Coordinator's Main Roles and Responsibilities**
- Oversee the enhancement of ambassador profiles to improve customer experience.
- Foster and manage relationships with user-generated content (UGC) creators to facilitate content creation and delivery that aligns with our brand values.
- Respond to customer comments on social media and assist the Social Media Manager with social listening to monitor and engage with the online community.
- Moderate Omlet Facebook groups, as well as participate in and observe other prominent pet-related communities.
- Develop, plan, and execute new initiatives and incentives for Omlet ambassadors. This includes activities such as sending merchandise, new product samples, and leaflets, and organising online webinars, product reviews, marketing content and offline local fairs and events.
- Address charity inquiries and coordinate related initiatives and partnerships.
- Work with the Social Media Manager to develop relationships with key figures and industry influencers to encourage collaboration and brand promotion.
- Assist with the creation and distribution of content for the website, including product pages, maintaining brand consistency and messaging.
- Compile comprehensive reports on various aspects of activity performance, including engagement rates, audience sizes, and other relevant metrics.

**Skills, Knowledge and Experience**
- Demonstrates exceptional organisational skills to manage various tasks efficiently.
- Displays a strong self-driven attitude, proactively seeking opportunities and solutions.
- Has the ability to plan, prioritise and respond to changes.
- Proven proficiency in written and verbal communication, with excellent social and conversational skills.
- Boasts a solid background in similar organisations, including PR, communications, digital, and social agencies.
- Ideal for a social media executive seeking to transition into a role involving direct community engagement.
- Prepared to travel as required for the role which may include travel abroad.
- Demonstrates genuine enthusiasm for both people and pets

This is a hybrid role with at least 3 days per week in our office in Banbury, Oxfordshire.

A supportive, pragmatic and encouraging culture will help you excel professionally and the regular social events and relaxed dress code create a fun, collaborative and vibrant place to work

**Job Types**: Permanent, Full-time

**Salary**: £24,000.00-£29,000.00 per year

**Benefits**:

- Company events
- Employee discount
- On-site parking
- Paid volunteer time
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Banbury, OX16 5HX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- E-commerce: 1 year (preferred)
- Social media management: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Banbury, OX16 5HX

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