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Service Coordinator

4 months ago

Carlisle, United Kingdom British Red Cross Full time

**Service Coordinator - Health and Local Crisis Response - North Cumbria**

**Location: British Red Cross Mobility Aids Service, Unit 1A, Business Park, Port Rd, Carlisle, Cumbria, CA2 7AF**

**Contract: Fixed Term to July 2024**

**Hours: 35 per week (Monday to Friday 9am-5pm)**

**Salary: £23,745 per annum**

**We've got an opportunity...**

The British Red Cross are looking for an enthusiastic and proactive individual to join our Health and Local Crisis Response Team as a Service Co-ordinator. This exciting position is for someone who has excellent interpersonal and communication skills and can lead and motivate people.

Working as a Service Co-ordinator will be responsible for building strong positive relationships and liaising with hospital staff and other medical professionals in the community, including GP surgeries, to receive patient referrals. You will be evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers, monitoring the service delivery, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly.

**Say hello to the team...**

The Health and Local Crisis Response Team supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency, maintaining an extensive network of external relationships across health, social care, and emergency services.

**To be successful in this position you should be the following**:

- Educated to GCSE level (or equivalent by experience).
- IT literate.
- Understanding of how to improve service quality for the benefit of users.
- Full driving licence holder and able to drive a manual vehicle.
- Willingness to work flexible hours.
- Ability to deal with queries in a diplomatic, professional and confidential manner.
- Understanding of how to improve service quality for the benefit of users.
- Willingness to work flexible hours.

**The role will require travel throughout the North Cumbria**
**area.**

**The closing date for the role is 23.59 hours on Friday 5th May 2023 with interviews expected shortly afterwards.**

**A full person specification and job description is available as a download in the "Role Profile / Job Description" link.**

We offer a wide range of staff benefits, these include:

- 36 days holiday (including Bank Holidays)
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy

Connecting human kindness with human crisis