Customer Support Executive

3 weeks ago

Greater London, United Kingdom Cryptio Full time

**About the role**:
Cryptio is looking for an enthusiastic Customer Support Specialist, with strong technical customer support experience, preferably within an accounting, SaaS or Crypto environment. This is a great opportunity to develop your career in an early stage support function at a fast paced start-up. Alongside delighting our customers day in, day out, you’ll have the ability to build out and inform process improvements to improve stakeholder outcomes in the long term too.

**The hours for the role are 11:00am - 20:00pm GMT.**

**Responsibilities**:

- Help and Support the biggest brands in Crypto and Web3 through Zendesk
- Drive improvements in Support and Customer Success teams by owning large scale project delivery
- Establish and record best practice for existing approaches to problems
- Take responsibility for building out new processes where they don’t already exist
- Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business
- Report product malfunctions and act as a voice of the customer in product discussions
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share with our Product, Sales and Marketing teams

**Requirements**:

- Experience as a Customer/Community Support Specialist or similar CS role at a start-up
- You’re familiar and comfortable with remote working environments
- Zendesk experience is a strong asset
- Familiarity with Crypto, Web3 or Accounting is preferable but not essential
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases

**Tools we use**:

- Zendesk
- Telegram
- Notion
- Discord

**Benefits**:

- Fully-remote / Hybrid working in our London office
- 25 days paid holiday + bank holidays + your birthday off
- 4% pension contributions
- Private Medical Insurance
- Apple Macbook Pro
- $200 workplace budget
- Training and development budget

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