Complaints Officer
6 days ago
To liaise effectively with patients, carers or members of the public who wish to make a complaint or an enquiry, communicating with complainants or their representatives in person, by telephone, via written correspondence and email To ensure an efficient administration and record keeping system for complaints and enquiries, ensuring that all relevant documentation is collated for investigation and responses Responsibility for the IT systems in place for accurate monitoring of complaint/enquiry activity, producing weekly, monthly and quarterly reports to show activity and identify trends relating to complaints issues and performance activity against set targets To present information and analyses in various formats as required To acknowledge formal and informal complaints and to deal with as many on the spot enquiries as possible, providing answers and solutions to complainants. Where this is not appropriate, to forward them to the relevant department or member of staff for investigation as set out in the Trust Complaints Policy To formally acknowledge complaints and log them onto the DATIX database, identifying action to be taken for investigation To establish weekly meetings with key Divisional managers to foster good working relationships and ensure timely and efficient processes in managing responses to complaints To work closely with Divisional investigating officers ensuring that investigation responses are received promptly and contain the required information and that staff asked to contribute to responses are aware of deadlines relating to investigations and responses To attend Divisional Governance meetings to ensure these meetings are appropriately informed about complaints being discussed To ensure that prompt and appropriate communication is made with complainants if a delay is likely to occur in their receiving a formal response To work with mínimal supervision, prioritising own workload, including recommending, suggesting and implementing changes to the process as appropriate to ensure continuing efficient service development Produce formal responses to complaints with input, where necessary from the Divisional investigating officer and/or the Complaints & Claims Manager To speak to complainants updating with regard to their complaint and informing them of their rights to local resolution and/or independent review To arrange local resolution meetings, ensuring that relevant clinical and non-clinical staff are invited to attend or provide information for the purpose of the meeting To chair local resolution meetings and to take notes or minutes as required To assist in providing mandatory training to new and existing members of staff regarding the complaints procedures when required To provide support and cover for other areas of the Complaints service, for example cover for the PALS officer(s) in their absence To assist in the management of claims and inquests and to provide cover for annual and other leave Please see attached job description for more information.
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Complaints Officer
3 weeks ago
Dartford, United Kingdom Daniel Owen Ltd Full timeRepairs Complaints / Resolutions Officer Role to start ASAP Kent/ London Permanent Role £31-34k per annum (35 hour week) Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will...
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Complaints Officer
3 weeks ago
Dartford, United Kingdom Daniel Owen Ltd Full timeRepairs Complaints / Resolutions Officer Role to start ASAPKent/ LondonPermanent Role£31-34k per annum (35 hour week)Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include...
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Complaints Officer
2 months ago
Dartford, United Kingdom Dartford and Gravesham NHS Trust Full timeWe are looking for someone who is personable and who has the ability to adapt and accommodate change. They must be able to self motivate and work as part of a team. You must have excellent communication skills, both verbal and written, and be able to write a complaint response letter to be signed at executive level. This will require a high level of...
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Complaints Officer
1 week ago
Dartford, United Kingdom Dartford and Gravesham NHS Trust Full time**1 year fixed term contract or secondment opportunity.** We are looking for someone who is personable and who has the ability to adapt and accommodate change. They must be able to self motivate and work as part of a team. You must have excellent communication skills, both verbal and written, and be able to write a complaint response letter to be signed at...
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Customer Care Complaints Officer
3 weeks ago
Dartford, United Kingdom The Riverside Group Full time**Job Title**:Customer Care Complaints Officer **Contract Type**:12 Months Fixed Term Contract (3 x positions, potential to become permanent roles) **Salary**:£30,914.12 **Working Hours**:40 hours per week **Working Pattern**:Monday To Friday **Location**:Dartford - Hybrid (2 office days and 3 home days) **The difference you will make as a Customer...
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Customer Care Complaints Officer
1 week ago
Dartford, United Kingdom Riverside Group Full timeJob Title: Customer Care Complaints OfficerContract Type: 12 Months Fixed Term Contract (3 x positions, potential to become permanent roles)Salary: £30,914.12Working Hours: 40 hours per weekWorking Pattern: Monday To FridayLocation: Dartford – Hybrid (2 office...
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Customer Care Complaints Officer
2 weeks ago
Dartford, United Kingdom Riverside Group Full timeJob Title: Customer Care Complaints OfficerContract Type: PermanentSalary: £30,914.12Working Hours: 40 Hours per weekWorking Pattern: Monday To FridayLocation: Dartford – Hybrid (2 office days and 3 home days)If you share our values and are excited about making...
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Customer Care Complaints Officer
1 week ago
Dartford, Kent, United Kingdom Riverside Group Full timeJob Title: Customer Care Complaints OfficerContract Type: PermanentSalary: £30,914.12Working Hours: 40 Hours per weekWorking Pattern: Monday To FridayLocation: Dartford - Hybrid (2 office days and 3 home days)If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At...
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Customer Care Complaints Officer
7 days ago
Dartford, United Kingdom Riverside Group Full timeJob Title: Customer Care Complaints OfficerContract Type: PermanentSalary: £30,914.12Working Hours: 40 Hours per weekWorking Pattern: Monday To FridayLocation: Dartford - Hybrid (2 office days and 3 home days)If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At...
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Customer Care Complaints Officer
2 weeks ago
Dartford, United Kingdom Riverside Full timeJob Title: Customer Care Complaints Officer Contract Type: Permanent Salary: £30,914.12 Working Hours: 40 Hours per week Working Pattern: Monday To Friday Location: Dartford – Hybrid (2 office days and 3 home days) If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a...
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Complaints Handler
4 weeks ago
Dartford, United Kingdom Office Angels Full timeComplaints and Compliance£28,665 annual salaryNO experience necessary- full training providedDartford Town Centre- Beautiful OfficesPermanent position9:30-5:30pm Monday to FridayI am excited to be working in partnership with a leading insurance company based in Central Dartford to find the perfect candidate to add to their expanding team. This is an...
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Complaints Handler
1 month ago
Dartford, United Kingdom Office Angels Full timeComplaints and Compliance£28,665 annual salaryNO experience necessary- full training providedDartford Town Centre- Beautiful OfficesPermanent position9:30-5:30pm Monday to FridayI am excited to be working in partnership with a leading insurance company based in Central Dartford to find the perfect candidate to add to their expanding team. This is an...
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Complaints Handler
1 month ago
Dartford, Kent, United Kingdom Office Angels Full timeComplaints and Compliance 28,665 annual salaryNO experience necessary- full training providedDartford Town Centre- Beautiful OfficesPermanent position9:30-5:30pm Monday to FridayI am excited to be working in partnership with a leading insurance company based in Central Dartford to find the perfect candidate to add to their expanding team. This is an exciting...
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Customer Care Officer
3 weeks ago
Dartford, United Kingdom Sureserve Group Full timeK&T Heating provides gas compliance services for local authority, housing association and charity customers, currently managing around 200,000 properties across London and surrounding postcodes. We are looking for a Resident Complaints Officer to join the team in our Dartford office. **Role** The role of our Resident Complaints Officer is to act as the...
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Customer Care Officer
2 weeks ago
Dartford, Kent, United Kingdom Sureserve Group Full timeK&T Heating provides gas compliance services for local authority, housing association and charity customers, currently managing around 200,000 properties across London and surrounding postcodes. We are looking for a Resident Complaints Officer to join the team in our Dartford office.RoleThe role of our Resident Complaints Officer is to act as the main point...
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Customer Care Officer
3 weeks ago
Dartford, United Kingdom Sureserve Group Full timeK&T Heating provides gas compliance services for local authority, housing association and charity customers, currently managing around 200,000 properties across London and surrounding postcodes. We are looking for a Resident Complaints Officer to join the team in our Dartford office. **Role** The role of our Customer Care Officer is to act as the main...
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Resident Liaison Officer
4 weeks ago
Dartford, United Kingdom Paragon Resource Solutions Full timeOur client is a reputable Social Housing maintenance contractor based in Dartford. They are currently looking to recruit a Resident Liaison officer as the main point of contact for the tenants having work undertaken in their properties. The role of the RLO is to ensure the smooth running of projects by building and maintaining positive relationships between...
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Customer Services Officer
1 month ago
Dartford, United Kingdom SUEZ Full time**Type of contract*** **WHO WE ARE** Dets & Latis - part of the Normec Group is a leading organisation in the Testing, Inspection, Certification, Compliance (TICC) industry. Our areas of expertise range from water, air and soil quality to fire safety, food safety and management systems. Normec tests, inspects and certifies so that organisations can...
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Client Liaison Officer
3 weeks ago
Dartford, United Kingdom SUEZ Full time**Type of contract*** **WHO WE ARE** SUEZ is a major player in environmental services. For almost 160 years, SUEZ has supported local communities and industrial companies in the management of essential services such as water, waste, and air quality. As such, SUEZ produces drinking water for 66 million people worldwide, recovers 2 million tons of secondary...
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Service Delivery Officer
1 week ago
Dartford, United Kingdom Sureserve Group Full time**K&T Heating** K&T Heating provides gas compliance services for local authority, housing association and charity customers, currently managing around 200,000 properties across London and surrounding postcodes. **Service Delivery Officer at K&T Heating** Are you a driven individual with a passion for maintaining exceptional service standards? K&T Heating...
