Resident Liaison Officer

3 weeks ago

Dartford, United Kingdom Paragon Resource Solutions Full time

Our client is a reputable Social Housing maintenance contractor based in Dartford. They are currently looking to recruit a Resident Liaison officer as the main point of contact for the tenants having work undertaken in their properties.

The role of the RLO is to ensure the smooth running of projects by building and maintaining positive relationships between residents and sub-contractors carrying out building maintenance and repairs to their homes.

It is not essential to have previous experience as a Resident Liaison Officer however it is important you have the following qualities and experience.
- Come from a Customer Care/Customer Service background (High levels of

customer service skills required) and be confident speaking to members of the
public and clients face to face.
- Must have strong verbal and written communication skills.
- Must be able to coordinate multi-disciplined trades teams.
- Understand the need to be respectful, understanding, sensitive, patient and

discrete.
- Be a team player, but also comfortable working alone.
- Be IT literate.
- Excellent organisational skills.
- Experience of working with contractors and tradespeople within a construction

or building maintenance environment a definite advantage although not
essential as full training will be given.
- Experience of working with complaint handling.

Must have full driving licence.

This role will be mainly office based from their offices in Dartford however you will be out of the office from time to time visiting resident’s in their homes actively engaging with residents and meeting clients.
- You will remain the main contact person for residents throughout the work

being carried out in their homes.
- You will regularly update residents on progress, consult with them regarding

work being carried out to their homes and support them through the process
through to completion.
- You will assist with monitoring the effectiveness of works carried out in

resolving issues as and when they occur.
- You will work closely with tradespeople to establish a consistent service.
- Raise any site matters including issues of Health and Safety, poor or defective

workmanship or any other issues.
- Keep management up to date with progress on site and liaise with them directly

each day.
- Deal with complaints in a patient and empathetic manner.

Benefits include use of a company vehicle and fuel card which can be taken home. Some travel across London will be required.

Friendly family run company.

Monday - Friday 40 hour working week.

Must have a minimum 2 years' experience working in Customer Service/Customer Care environment.

Must be able to provide 2 recent work references

**Job Type**: Permanent

**Salary**: £27,000.00-£28,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dartford: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: JG/RLO

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