Customer Contact Officer

2 weeks ago


Salisbury, United Kingdom Wiltshire Council Full time

Salary:
- £25,119 - £26,421- Date Closes:
- 16/11/2023- Ref Number:
- RES00775- Working Pattern:
- Permanent Full Time- Location:
- Salisbury**Summary**:
**_Housing Repairs - Delivering Vital Community Services _**

We are excited to be offering an opportunity within our Customer Support team to provide assistance, instruction and information to groups and individuals using Council services and facilities.

As a Customer Contact Officer, you will manage repair requests, diagnose issues, and prioritise different tasks. Your responsibilities will include recording accurate repair requests, authorising emergency works, and identifying rechargeable repairs. You will coordinate with surveyors and contractors, monitor progress, and assist tenants in resolving minor issues. Additionally, you'll schedule appointments, handle invoice payments, and ensure accurate data recording and reporting.

**Why us?**

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right. **Explore more benefits here**

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our **statement of commitment to equality and inclusion **.**

**Disability Confident Employer**

**Application process**

CE06-0449 Customer Contact officer.pdf



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