Clerical Officer

3 months ago


Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

The Medical Records Team at Princess Alexandra Hospital has a permanent, fulltime opportunity available for a Clerical Officer. You will be supporting the wider department (including Reception, Outpatient Appointments and Medical Records) in a dynamic and varied administrative role, which is vital to ensuring our patients have a positive experience.

This is an entry-level role so full training of in-house systems will be provided, but customer service experience and computer literacy will give you an advantage There will also be opportunities for you to develop and work across all areas of Clinical Administration.

**Your main duties and responsibilities are as follows**:

- Preparing, collecting and delivering of Medical Records.
- Filling the records and ensuring data is well maintained
- Communicating with our patients and Service users.
- Contacting patients by telephone or text messaging.
- Processing letters to patients.
- Face-to-face greeting of our visitors including virtual consultations via various platforms.
- Checking and inputting of data to computer systems, keeping information up to date and accurate.
- Ensuring the security of our data and data flows.
- Responding to service developments including the use of new technologies.
- Supporting Trust wide staff in the excellent delivery of outstanding service to our users and visitors.
- Responding to change and displaying and open and honest approach.

This is an exciting time for PAHT. Over the next five years we are on a digital transformation journey, leading us to our brand new hospital. You’ll be supporting our organisation in a diverse and challenging role; a role which can make a significant difference to our patients, staff and the future direction of our services.

Our people demonstrate energy and commitment towards improving the care and experiences provided to our patients and the drive to be an ‘outstanding’ organisation.

It’s never been a better time to join us.

For further details, please refer to the attached job description, which is available to download at any time.


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