Team Leader

6 months ago

Cardiff, United Kingdom Infinity Trampoline Park Cardiff Full time

Infinity is a freestyle indoor trampoline park based just off Newport Road catering to up to 10,000 visitors a month. We are looking for an energetic Team Leader who can lead from the front, efficiently manage a team, and has great attention to detail in all aspects of our standards.

Our customers are of all ages, and someone who can keep both the kids and their parents happy is a must

We’re the highest-rated trampoline park in Cardiff, and we want to keep improving and refining to give our customers the most memorable experiences at Infinity.

Hours will be split between being a team leader and doing general staff duties - including safety marshal, front of house, barista, and chef.
The opportunity to spend 8 hours a week during school hours cleaning are available but not necessary for the role, and will be discussed in the interview

**Main Purpose**
- Run allocated shifts to motivate, coordinate and lead a team of staff to deliver an excellent customer experience
- Manage the completion of daily operational procedures with a view to maintain full compliance within the standards set by our insurers and H&S regulations
- Plan, coordinate and maintain the upkeep of facilities and general maintenance of the park
- Support the management team to implement and manage company policies, procedures and controls to ensure the efficient and profitable running of the park

**Duties**
- Lead a team of a staff to operate the park on allocated shifts
- Monitor staff workloads, assign tasks and ensure they are completed to a high standard, organise staff breaks and amend start/finish times in line with customer demand
- Maintain a high profile throughout the park and respond positively to customer needs, expectations and comments
- Undertake staff duties on Court, Front of House and Café as required
- Monitor the security, upkeep and hygiene of the building during all opening hours
- Ensure that the facility is cleaned, opened and closed in accordance with procedures
- Ensure checklists and reporting documentation is completed correctly and sign off as required
- Undertake cash and transaction reconciliation, ensure cash security is maintained and financial procedures are complied with; cash up all tills at the end of each shift and prepare cash for banking, ensure all deposits are stored in the safe
- Provide information, instruction, induction and training to staff to ensure they fulfil their roles in an efficient and safe manner
- Ensure the performance management protocols are implemented and followed correctly
- Implement company policies and procedures under the guidance of the senior management team
- Enforce all aspects of health and safety for staff and customers in line with park rules and company policies
- Handle first aid incidents in a calm, friendly and approachable manner
- Deliver basic first aid treatment to a casualty if required
- Complete the correct documentation and conduct investigations into all internal incidents
- Follow the Insurer’s incident reporting procedure, completion of RIDDOR reports and analysis stats to provide recommendations for future improvements
- Ensure all areas of the park are presented and maintained to a high standard at all times rectifying any issues as they arise
- Plan, adhere and deliver schedules and set routine programmes of cleaning and maintenance for the park
- Conduct weekly and monthly maintenance checks of the trampoline court and carry out any repair work as required
- Plan and coordinate all installations of equipment, refurbishments and any other maintenance work on an ad-hoc basis
- Manage the upkeep of equipment and supplies to meet health and safety standards
- Inspect the building to determine the need for repairs or renovations on a weekly basis
- Log and document all maintenance checks and work completed using the Maintenance Log Book and Maintenance Activity Reports
- Prepare a monthly report on all maintenance checks and work for the Managing Director and Marketing Manager

**Key Performance Indicators**
- Positive reviews from customers on online platforms - Facebook, TripAdvisor and Google Reviews
- Opening and closing checklists, café documentation, temperature logs, management reports completed and signed off daily
- Cashing up procedure completed correctly and outage of tills as mínimal as possible
- All staff fully competent and knowledgeable of their role; completion and sign off of all training documentation
- Performance management protocols implemented and followed correctly
- H&S policies, park rules and first aid procedures implemented and followed correctly
- The park cleaned and presented to a high standard in line with cleaning protocols
- Completion and sign off of facilities and maintenance documentation and reporting in line with schedules

pay rate per hour between £10.42 - £11.42

Team Leader or Duty Manager experience preferable but not essential.

First Aid Trained preferable but not essential

**Job Type**: Part-ti

  • Team Leader

    2 months ago

    Cardiff, Cardiff, United Kingdom beBee Professionals Full time £45,000 - £60,000

    Team Leader Job DescriptionWe are seeking an experienced and motivated Team Leader to manage and inspire our dynamic team in Cardiff, United Kingdom.Key Responsibilities:Lead and motivate the team to meet performance targets and goals.Monitor and report on team performance, ensuring key performance indicators (KPIs) are met.Conduct regular team meetings to...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom 123 Recruitment and Training Full time

    Contact Centre Manager Up to £35,000 - £45,000 basic plus monthly bonus (OTE £60k) Cardiff City Centre Flexible start date (Full time) We have a brand-new opening for an experienced team leader, or senior looking to step up This is the chance for you to be a leader of what is already a hugely successful sales team. Last month alone this team achieved a...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom Integra Community Living Options Ltd Full time

    **Job Description**: **Team Leader** Up to 37.5hrs per week available £13.65 per hour **Do you dare to make a difference?** We know working in Social care is more than ‘just a job’. To us its playing a crucial role in enabling the people we support to live their best lives. Unlock your potential by joining our team as a Team Leader at **Integra, Ty...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom Barburrito Full time

    **Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this could be the role for you... **As a Team Leader, you will...** - **Support,...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom Card Factory Full time

    Job Introduction **Location: Valegate Retail Park, Copthorne Way, Cardiff, CF5 6EH** **Contracted Hours Available:16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom Card Factory Full time

    Job Introduction **Location: Cardiff Queen Street** **Contracted Hours Available: 30** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom Card Factory Full time

    Job Introduction **Location: Cardiff Queen Street** **Contracted Hours Available: 8** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom Veezu Full time

    Veezu are currently looking for an experienced Team Leader to join our Journey Booking Contact Centre in our brand new, Cardiff office on a full time, permanent basis! This is an exciting opportunity to join our fast growing and award-winning company; the successful applicant will be joining the Veezu Group during a period of real development and sustained...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom Connect Worldwide Full time

    We are currently looking for fun and friendly team-leaders to join our team. If you're hard working and passionate the benefits of working for us here at Connect Worldwide are endless! - £14ph - £25ph PLUS Bonus - Employed Role - Holiday Pay inc. Average Bonuses - Workplace Pension - Travel/Accommodation Expenses Paid **Hours**:Permanent and Full-Time...

  • Team Leader

    5 months ago

    Cardiff, United Kingdom Card Factory Full time

    Job Introduction Location: Cardiff Queen Street Contracted Hours Available:8 Role Responsibility We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom Barburrito Full time

    As a Team Leader, you're key to creating a positive spirit in our store. You'll oversee shifts, ensuring our family delivers the highest standards in food and service. Your dedication to our values means leading by example and maintaining the cool, fun atmosphere that makes Barburrito stand out. Join us and be part of the UK's first burrito brand where every...

  • Education Team Leader

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Educators Wales Full time

    We are excited to announce an opportunity for an Education Team Leader to join Educators Wales. As an experienced educator and leader, you will play a pivotal role in shaping our education vision and driving student success. Your expertise will help us create engaging learning experiences and ensure high-quality support services for all learners.**Job...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom B&Q Full time

    **About the role** **Team Leader** **Full time / Part time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **£25,378.08 - £27,766.83** **B&Q Cardiff Gate Retail Park** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom TK Maxx Full time

    From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving - and...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom B&Q Full time

    **About the role** **Team Leader** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **£23,524.80 - £27,083.05** **B&Q Cardiff Gate Retail Park** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Production Team Leader

    6 months ago

    Cardiff, United Kingdom gap trading Full time

    We are exclusively recruiting for an experienced Team Leader. You will be joining a manufacturer of high quality continence products, designed to meet the individual needs of Patients and Healthcare Professionals Job Title: Team Leader Location: Llanishen, Cardiff Pay Rate: £23500 per annum + bonuses after successful 13-week probation. Working hours:...

  • Process Team Leader

    2 weeks ago

    Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    Process Team Leader£15.28 per hour.Are you passionate about driving performance, maintaining high standards, and leading a team to success?We're seeking a skilled Team Leader to oversee production line activities and resources, ensuring delivery of safe, high-quality products that meet customer specifications.If you enjoy for managing teams, optimising...

  • Insurance Team Leader

    2 months ago

    Cardiff, United Kingdom CV-Library Full time

    The client is a leading commercial insurance broker who are recognised for the level of individual service provided to their clients. Specialising in risk management and insurance solutions for corporate, commercial and high net worth insurance. Being well established in the area they have strong connections to a diverse range of clients and markets to place...

  • Insurance Team Leader

    2 weeks ago

    Cardiff, United Kingdom Heat Recruitment Ltd Full time

    The client is a leading commercial insurance broker who are recognised for the level of individual service provided to their clients. Specialising in risk management and insurance solutions for corporate, commercial and high net worth insurance. Being well established in the area they have strong connections to a diverse range of clients and markets to place...

  • Process Team Leader

    6 months ago

    Cardiff, United Kingdom Princes Full time

    **Vacancy Name** - Process Team Leader **Employment Type** - Permanent **Country** - United Kingdom **Location Princes** - Cardiff **Business Area** - Operations **Workplace Type** - Onsite **About Princes** - The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius....