Client Success Administrator

3 weeks ago

Newton Abbot, United Kingdom Sherwoods SW LTD Full time

We have an exciting opportunity for a **Client Success Administrator** to join our team at our headquarters in **Newton Abbot.**

This is a key role in our business and is focused on building loyalty to ensure long-term customer retention by presenting product information, addressing customer issues, and supporting the operations team in ensuring first-class service

**About the role**:
As our **Client Success Administrator**, some of your day-to-day responsibilities will include:

- Manage incoming customer communication through our mailbox and phone systems
- Promote value through customer experience, ensuring customers are satisfied through after-sales care and customer feedback
- CRM updating including contacts, persons and people flags, and building jobs.
- Raise customer complaints and concerns and actively seek to improve the customer experience
- Work with the team and wider business to deliver exceptional customer service.
- Demonstrable experience in customer relationship management
- Strong skills in verbal and written communications
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multi-tasker who can quickly adapt and adjust priorities
- IT literate with the ability to pick up and utilise a range of bespoke and universal programs
- The ability to develop effective relationships with all aspects of the business internally and externally
- Advocates and demonstrates the company values at all times

**What we offer**:

- 29 days holiday, plus a day off for your work anniversary
- 1 paid volunteering day per year
- Extensive discounts platform for 100’s of high street names
- A range of medical and well-being benefits including Simply Health Cash Plan and Employee Assistance Programme
- Ongoing training and development
- A culture built on teamwork and values

**Sherwoods** are one of the leading facilities maintenance businesses in the South West. Our region fits neatly between the M4 and M3 corridors stretching along the South Coast into South Wales and then down the South West peninsular as far as Lands’ End. We have an extensive portfolio of clients within the healthcare, education, leisure, hospitality, and retail sectors.

In order to deliver a high level of service to our customers, we need a great team of field engineers, but also an office team who can support them and deliver a high level of accuracy and customer service. Our Client Success Team is dealing are a key part of our operations team

Hours of work: Monday - Friday; 40 hours/week; 08:00 - 16:30

If you feel you have the skills and experience to become our **Client Success Administrator** and you’d like to work with an industry-leading company, please click “**apply**” now - we’d love to hear from you

**Interview dates: 15th and 16th February January 2023**

**Closing date: 12th February 2023

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