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Customer Service Advisor

3 months ago

Wilford, United Kingdom QS Recruitment Full time

Please note that this position is open to UK applicants only

Duties and Responsibilities:
Product Recommendations: Provide advice on suitable products or services based on customer needs.
Handling Complaints: Resolve customer complaints effectively and ensure their satisfaction with the company’s service or products.
Escalating Issues: If necessary, escalate complex problems to the technical team or other relevant departments.
Updating Customer Information: Maintain accurate customer records in the company database.
Product Information: Educate customers about new and existing products and services.
Order Processing: Track and process new orders, refunds, and payments.
Administrative Tasks: Perform administrative duties assigned by the supervisor.

**Key Information**:

- Posted: March 18, 2024- Location: Wilford, Nottinghams- Reference: 154710- Duration: Ongoing- Hourly Rate: Paying between £11.28 - £12.30 per hour.- Working Hours: Working Monday to Friday. Hours are flexible have to complete 37.5 hours. 08:30 - 16:30 or 09:00 - 17:00.- Closing Date: 20240414**Experience & Qualifications**:
PLEASE APPLY WITH CV.
Clear Communication: Good telephone voice and polite manner.
Accuracy Under Pressure: Ability to work accurately even in high-pressure situations.
Language Skills: Proficient in spoken and written English.
Computer Literacy: Comfortable using computers and keyboards.