Administrator

3 weeks ago


Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

An exciting 15 month fixed term opportunity has arisen for an administrator to join the team within the busy Paediatric Department at the Luton and Dunstable Hospital. We provide a wide range of services for Children across our inpatient and outpatient services. This is an exciting time to work in Ophthalmology as there are a number of service developments underway to integrate cross site working.

The post holder will utilise relevant IT systems including the clinics and patients admission, maintaining a high standard of data quality at all times. IT skills and literacy and therefore vital for this role, alongside excellent communication, customer service and organisational skills.

The post holder will be working in the Paediatric department. They will be part of a team who provide the administration of the patient pathway.

We are looking for an enthusiastic individual to support the Paediatric administrative team with administrative duties including filing, scanning, photocopying, as well as liaising with the secretarial and outpatient teams to book appointments, calling patients and other administrative duties.

Touch typing and audiotyping would be desirable if the post holder has any experience of these.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
- Typing of clinic letters, proof reading, printing and posting.
- Answering calls from patients and ringing to book patients in.
- Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
- Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff
- Interact with patients and relatives in distress in a sensitive and empathetic manner
- Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
- Arrange interpreter services where indicated
- Provide cover across the team as and when required
- Logging of referrals.
- Book appointments in accordance with the Trust Access Policy and standard operating procedures.
- Add patients to the waiting list and enter 18 week coding data onto the IPM system.


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