Customer Services

2 weeks ago


London, United Kingdom HR GO Recruitment Full time

**Customer Services - Supply Chain - Logistics**
- Excellent organisational, communication and time-management skills
- Experience with the Luxury Retail industry within a warehouse or supply chain environment.
- Ability to follow processes but identify and flag when situations deviate from normal activities.
- Experience of adapting to change and adjust communication techniques when working under pressure.
- Build and maintain outstanding communication skills with the customer, internal staff and suppliers.
- High levels of organisation and attention to detail required to ensure communication structure is always managed on a professional and consistent level.
- Ability to use own initiative, resolve day to day challenges for individual circumstances and for the wider team.
- Ability to work to deadlines, prioritise own workload and communicate to others when tasks need delegating.
- Maintain a friendly, calm professional manner reflecting the high service levels expected.

**Key Tasks and Responsibilities**
- Maintain and develop high standards of Customer Service levels, responding to written and verbal enquiries and issues, communicating in a professional manner at all times.
- Work cohesively with the Warehouse Team, Supervisor and Operations Manager to ensure consistent and open channels of communication are always maintained, relaying and exchanging regular information updates for operational activities.
- SquareNet/Manahattan WMS administration and control, including order waving process for non-sellable stock items covering: K PLV, X STATIONERY, Y PACKAGING, PERFUMES, BEAUTY, UNIFORMS and other materials.
- When requested, preparation and distribution of Dispatch's Reports and Delivery Notes.
- Assist with any escalation or stock investigation including completion and submitting of any claim's forms.
- Maintain high standards and oversight of all areas of responsibility, give full assistance to internal/external audits & compliance checks as directed.
- Help ensure Health & Safety standards are maintained at all times and report on breaches of safety & security.
- Regularly demonstrate to others, safe working practices and deliver WMS Manhattan training to other members of the team either upon adhoc requests or via planned system training workshops.
- Monitoring Dashboard for Advanced shipping notice
- Monitoring Mailbox for inbound Manifest
- Updating Inbound Schedule report
- Uploading photos of any Damages / Discrepancies into in house quality system
- To support on the customer communication and management of the consumer return.



  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom Deva Services Full time

    Deva Recruitment are looking for a Customer Service Advisor to work with their client based in Greenford The Job - Monday to Saturday - 5 days out of 7 - Between the hours of 9am-8pm - MUST BE ABLE TO PASS AN ENHANCED DBS CHECK **Role & Responsibilities**: - To answer and deal professionally with incoming phone calls from occupational therapists and...


  • London, United Kingdom Government Services Full time

    Customer service assistant - London Working in various locations in central London 37.5 hours a week - £13.15 an hour Overall Purpose of the Role To provide a friendly and professional service to all customers and clients. Taking responsibility for ensuring that all food and beverage areas are fully stocked, and the working environment is clean and...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Client Service Executive (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have an amazing opportunity for an experienced Client Service Representative to join an International Asset Management firm based in Central London. This is an excellent chance to work within a rapidly...


  • London, United Kingdom Morgan Sindall Property Services Full time

    We are looking to recruit a Customer Service Advisor to join our team on our Waltham Forest Contract. **About the Role** Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers...


  • London, United Kingdom Morgan Sindall Property Services Full time

    We are looking to recruit a Customer Service Advisor to join our team on our Waltham Forest Contract. About the Role Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our...


  • London, United Kingdom Morgan Sindall Property Services Full time

    We are looking to recruit a Customer Service Advisor to join our team on our Waltham Forest Contract. About the Role Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our...


  • London, United Kingdom Kelly Services Full time

    **Finnish Speaking Customer Service Advisor** / **Working from home** / **£21450** Hours: Monday to Friday 7.45am to 4.15pm Our client is looking to appoint a **Finnish Speaking Customer Service Advisor**. Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our leading consumer product...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Assistant** **London, W3** **£24,500 + Pension** A friendly Customer Service Assistant with excellent communication skills is required to join this growing local Company, there will be plenty of opportunity for progression available for the right person. **Some of your duties will include**: - Assisting in the Customer Service...


  • London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are on the lookout for a Customer Service Coordinator to join our amazing client who are based in Feltham! We are looking for someone with customer service experience, who enjoys working in a busy and fast paced environment and who also has experience supporting a sales team! Do you have excellent communication skills? Do you have experience with WMS? Do...


  • London, United Kingdom Morgan Sindall Property Services Full time

    **Permanent - Full Time 40 hours - 08.00 - 17.00** Due to continued growth, we’re looking to recruit two Customer Service Planners to join our team our Goldney Road Hub in Westminster for an immediate start. **About the Role** Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs,...


  • London, United Kingdom Morgan Sindall Property Services Full time

    **Permanent - Full Time 40 hours** Due to continued growth, we’re looking to recruit several Customer Service Planners to join our team our in Westminster for an immediate start. **About the Role** Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who...


  • Valley, Greater London, United Kingdom Morgan Sindall Property Services Full time

    We are looking to recruit a Customer Service Advisor to join our team on our Waltham Forest Contract.About the RoleJoining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual...


  • North London, United Kingdom First Call Contract Services Limited Full time

    **Immediate Start, Looking for a long time career, Full time work, Perm work with the client, Great Opportunity** Excellent opportunity as a Customer Service/ Assistant available in Crews Hill, Enfield. - 0900-1700 - Around 22,000 - 24,000 kpa Monday to Friday - **_Good Level of english required / spoken and written_**: - training provided Daily Tasks -...


  • Southall, Greater London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are on the lookout for a new Customer Service Advisor to join the growing team of our fabulous client who is based in Southall! They are looking for someone who is organised and has customer service experience and who also enjoys working in a busy and fast paced environment! Do you have customer service experience? Do you have excellent telephone skills?...


  • London, United Kingdom Morgan Sindall Property Services Full time

    **Full Time - Permanent** We currently have an opportunity for a Complaints Handler to join our team at our Goldney Road Hub, W9 2AR. **About the Role** Joining our team, you’ll deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and...


  • London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are on the lookout for a Customer Service Coordinator to join our amazing client who are based in Feltham! We are looking for someone with customer service experience, who enjoys working in a busy and fast paced environment and who also has experience supporting a sales team! Do you have sales support experience? Customer Service Coordinator Duties: ...


  • Uxbridge, Greater London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    Sheridan Ward is excited to be recruiting for a well-established company based in Uxbridge, they are looking for a Customer Service Executiveto join their outgoing and friendly team! This role is ideal for someone who as previously worked with different customers and has good knowledge of processing orders in a fast paced environment!!! Do you have previous...


  • Uxbridge, Greater London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are on the lookout for a Customer Service Coordinator to join one of our amazing clients who are based in Uxbridge! We are looking for someone with customer service experience who also has experience processing orders and has strong communication skills! Do you have experience processing orders? Are you super organised? Do you work well working toward...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

    A very successful local organisation are seeking a Customer Service Executive to join their happy and settled team, excellent prospects are available for the right person. Some of your duties will include: - Managing hire desk enquiries received from existing and potential customers - Handling orders received for the hire of equipment and setting up on...