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Receptionist

7 months ago

Aldeburgh, United Kingdom The Hotel Folk Full time

Receptionist vacancy at The White Lion Hotel, Aldeburgh, Suffolk

White Lion Hotel
Market Cross Place
Aldeburgh
Suffolk
IP15 5BJ

Hourly Pay | £10.72ph

The White Lion are looking for a friendly, enthusiastic person to join their Reception team

**Overall Job Purpose**:
To provide all guests and potential guests with friendly, efficient customer service at all times so that they receive a positive impression of the company. To carry out all reception procedures accurately and efficiently with attention to detail. To be proactive in providing basic support to the Food and Beverage team to ensure a seamless service and guest experience.

**Main Responsibilities**:
**Customer Focus**:

- Respond to guest and customer requests courteously and efficiently at all times.
- Answer in-coming telephone calls within 4 rings.
- Take accurate reservation enquiries.
- Ensure that the reception area/lounge is kept clean, tidy and free from rubbish/clutter at all times.
- Be aware of all arrivals/departures, functions, special events and special requests.
- Respond to any special requests accurately and efficiently.
- Communicate with the Housekeeping team and special requests for bedrooms and changes to checkout/check in numbers.
- Ensure that information relating to special requests or requirements is immediately passed on to other relevant departments.
- Know all the products on offer within the hotel and group.
- Keep product knowledge up-to-date, know the daily specials, menus on offer and promotions at the hotel.
- Assist the Food & Beverage Department when required to ensure all our guests get a Blow Your Socks Off Experience.

**Administration**:

- Carry out all tasks and procedures in accordance with the procedures manual.
- Provide a daily list of all residents, arrivals and departures for housekeeping, ensure that any relevant additional information is included.
- Handle cash accurately. Record any transactions and expenditure accurately.
- Ensure that all guests complete a registration card on arrival.
- Ensure that all requests for wake-up calls and newspapers are met and that charges are recorded.
- Record information on manual and computerised systems so that they are always up-to-date and accurate.
- Respond to all in-coming correspondence, requests for information and telephone enquiries are either responded to immediately or within 24 hours
- Keep the daily day book/handover diary up-to-date.
- Produce menu’s, letters and reports as requested.

**Key Performance Measures**:

- Accuracy of cash reconciliations and data in-put.
- Guest comments/feedback.

**Special Requirements**:

- Wear a uniform
- Be able to work flexibly - working shifts, weekends and bank holidays when required
- Be willing to cover in other hotels within the group when required
- The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description but which are commensurate with and in the spirit of the post._