Major Loss Claims Adjuster
2 months ago
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.
Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.
About the role
As a Marine Claims Adjuster, you will handle marine claims varying from lower complexity to Major loss events. The handling will start from first notification through policy & legal liability assessment, quantum analysis to timely and accurate resolution, whilst mitigating indemnity and expense exposure. You will communicate developments and outcome as necessary to all key stakeholders (internal and external) and provide a high standard of customer service while adhering to claims handling best practices and legal, regulatory and compliance requirements.
As a Senior Claims professional, you are respected for your deep technical expertise. You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mind-set. Ultimately, you take ownership for key outcomes.
**Responsibilities**:
Broad internal and external stakeholder communication where required.
Contribute to maintenance of best practice procedures for Marine claims, consistent with global best practices.
Handle Marine claims allocated within agreed level of authority limit.
Feedback claims trend analysis to team and internal stakeholders.
Establish and maintain strong relationships with underwriters and other relevant business stakeholders within the region.
Attend claims reviews and travel, as required.
Support the UK Head of Marine Claims in claims performance orientated tasks and reporting as required.
Support the UK Head of Marine Claims and wider team in ad-hoc projects as required.
Assist in managing the day-to-day operational relationship/quality assurance issues with Shared Services
Provide technical guidance and coaching to more junior, less experienced members of the global Marine claims handling team.
Provide thought leadership through training and presentations to both internal and external audiences
**What we’re looking for**:
Extensive experience in Marine insurance claims
Knowledge of Marine policy language enabling accurate and consistent interpretation
Experience in managing lawyers, surveyors, experts and legal spend
Ability to present to clients and internal stakeholders
Strong knowledge of legal I regulatory and litigation I procedural requirements specific to Marine
Ability to contribute effectively within a team environment
Good communication skills
Someone who identifies opportunities to improve process and efficiency and ability to execute on transformation projects
A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which t
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