Graduate Customer Service Representative

3 months ago

Norwich, United Kingdom RecruitmentJunky Full time

Ready to start a career with a market-leading international company?

Are you a recent graduate who is ready to start a career with a market-leading international technology company?

All great companies start with great customer service and at our client is no different. They are doing some exciting things and can offer you an exciting career. You will start your career working with the service team, and if you chose there will be a career pathway available to you - whether that's changing teams to Operations, Sales or Technology, plus the opportunity to relocate to one of the offices in the Europe, USA or Australia.

**Salary**: Starting at £23,795 (and scaling to £29,000) with uncapped commission.

**About the job**:
To ensure staff coverage to help all our customers across different countries (including USA), there is a rotating shift pattern for this role (which changes weekly), and you will be working from the Norwich office. The hours for these two shift patterns are 8.45am to 5.45pm, and 10am to 7pm, and you will be required to work one in every four Saturdays, and one in every eight Sundays.

**What will you do?**
- Achieve your targets for revenue and customer satisfaction.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM.
- Deliver exceptional customer service

**What do you get in return?**
- Earn uncapped commission pay on top of your salary.
- Career progression opportunities - our philosophy is to promote internally.
- Company bonus scheme.
- 24/7 access to a health and well-being online centre, with private medical and dental schemes.
- Collaborative company culture with regular team building events.
- Company pension.
- 20 days annual leave (increasing a day each year), plus bank holidays.
- Free onsite parking at Norwich office.

**What do you need to apply?**
- Be proactive - you must be driven to succeed and hit your targets _(Essential)_
- Great organisation and attention to detail to manage your phone, diary and data systems. _(Essential)_
- Excellent communication skills across all mediums. _(Essential)_
- Resilience to bounce back from unhappy customers. _(Essential)_
- Empathy for customers and the ability to remain calm and professional. _(Essential)_

**What are the next steps?**

Interviews for this role are starting immediately.

**Ready to begin your career?**

Pay: £23,795.00-£29,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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