IT Helpdesk Engineer

Henderson Brown
IT Helpdesk Engineer - £30,000 - £32,000 - Hemel Hempstead
Monday - Friday, 9am-5:30pm - Permanent
Henderson Brown is recruiting an IT Helpdesk Engineer on behalf of a reputable IT and communications company based in Hemel Hempstead.
The key objective is to hold a strong Microsoft Active Directory and Network Firewalls background as well as have previously operated as an IT Support Engineer or equivalent.
Main Responsibilities
*Provide the 1st and 2nd line of support with any IT queries and deal with various troubleshooting issues.
*Contribute to on-site support to resolve any IT issues.
*Training and support for end-user hardware and software.
*Managing, maintaining, and supporting IT systems and infrastructure across multiple sites; It encompasses a diverse workload covering Security, Networking, Server Management, Virtual Environments, and evolving Cloud-based services.
*Answering the Service Desk Support phone calls and logging end-user queries if required.
*Connect to customer computers prioritising and escalating issues to ensure mínimal customer impact.
*Hands-on experience with Microsoft Active Directory, Windows Server 2008, Windows Desktop 7, and Network Firewalls.
*Previously operated as an IT Support Engineer or equivalent.
*Strong Server Management and IT Support background.
*Microsoft Office skills (Including Excel).
*Hardware PC experience assembly including installing and configuring Microsoft Windows, basic networking, basic electronics, and troubleshooting.
*IT/Computer Science qualification - Desirable.
*A full UK driving license.
*Able to travel to customer sites when required.

**Benefits**:
*Excellent career prospects.
*On-site car parking.
*Permanent opportunity.