IT Support Technician
4 weeks ago
An IT Support Technician is required for my client based in HemelHempstead
- Salary 25K.
This role is for a talented support technician to be based on the helpdesk in the HemelHempstead. They will be expected to complete basic IT maintenance and support tasks, as well as managing the relationship between the customer and Helpdesk. This person willensure that IT support requests are managed effectively and responded to in a timely manner, either by completing requests themselves or raising them with our helpdesk where necessary.
This role is ideal for someone who is looking to develop their networking skills and Cisco knowledge - this is an all-rounder role.
**Responsibilities**:
- Monitor the internal ticketing systems at customers’ sites, completing basic support requests where appropriate
- Escalate support requests to Helpdesk when they cannot be completed by the on-site IT personnel
- Create user accounts, manage permissions and passwords
- Maintain our high standards particularly regarding customer communications and response times
- Maintain an up-to-date knowledge of current operating systems and standard software packages, including both Microsoft Windows and Mac OSX
- Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems
- Complete any other tasks as requested by your line manager or a senior member of staff
**Salary**: £25,000.00 per year
Schedule:
- Monday to Friday
Application Requirements:
- Most have own car
- Must have a degree (or the equivalent in IT experience)
Licence/Certification:
- Driving Licence (required)
Work Location: HemelHempstead
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